Gainsight incident
CS - US1: Investigating delays in Rules and Participant Sync
Resolved after 3 hours 59 minutes, affecting Gainsight CS US1 Application and US1 Rules Engine Queue, on October 8, 2026.
This incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.
Affected components
Update timeline
- investigating Oct 08, 2026, 06:12 PM UTC
We are currently investigating delays affecting Rules and Participant Sync in Gainsight CS US1. Our team is actively looking into the issue and we will provide an update as more information becomes available.
- monitoring Oct 08, 2026, 07:28 PM UTC
Thank you for your patience. Our team is making progress on the delays affecting Rules and Participant Sync in Gainsight CS US1 and will share another update as the situation develops.
- resolved Oct 08, 2026, 10:11 PM UTC
This incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.
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