Resolved after 2 hours 57 minutes, affecting Gainsight CS US2 Application, on September 9, 2026.
This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC. There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:18 PM UTC
We are currently investigating degraded performance affecting our US2 region. We will provide updates as more information becomes available.
- monitoring Sep 09, 2026, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 06:16 PM UTC
This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC. There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.
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