Resolved after 7 days 5 hours, affecting Gainsight CS US1 Application and Gainsight CS US2 Application and 1 more, on November 26, 2025.
Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf
Affected components
Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application
Update timeline
- investigating Nov 26, 2025, 07:40 PM UTC
We are investigating login issues for a subset of customers using GSuite for SSO.
- investigating Nov 26, 2025, 10:27 PM UTC
Thank you for your patience as we continue to investigate this issue. Only customers using GSuite for SSO are affected at this time.
- resolved Dec 04, 2025, 01:16 AM UTC
Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf
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