Gainsight incident

CS - US2 - Delays in Rules and Data Designer

Resolved after 4 hours 40 minutes, affecting US2 Rules Engine Queue, on April 2, 2026.

monitoring Apr 02, 2026, 07:05 PM UTC

We are continuing to monitor for any further issues.

Started
Apr 02, 2026, 04:24 PM UTC
Resolved
Apr 02, 2026, 09:04 PM UTC
Duration
4h 40m
Detected by Pingoru
Apr 02, 2026, 04:24 PM UTC

Affected components

US2 Rules Engine Queue

Update timeline

  1. monitoring Apr 02, 2026, 04:24 PM UTC

    We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.

  2. monitoring Apr 02, 2026, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 02, 2026, 09:04 PM UTC

    This incident has been resolved.

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