Gainsight incident
Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers
Resolved after 16 hours 23 minutes, affecting Gainsight CS US1 Application and US1 Rules Engine Queue, on May 8, 2026.
While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to ongoing infrastructure issue.
Affected components
Update timeline
- monitoring May 08, 2026, 06:39 AM UTC
We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ) Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone. US2 and EU are not affected.
- monitoring May 08, 2026, 02:50 PM UTC
We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.
- monitoring May 08, 2026, 05:20 PM UTC
While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to ongoing infrastructure issue.
- resolved May 08, 2026, 11:03 PM UTC
Rules queues are back to their normal levels.
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