Resolved after 2 days 13 hours, affecting US1 Rules Engine Queue and US2 Rules Engine Queue and 1 more, on November 15, 2024.
The Salesforce issue has been resolved. Gainsight Administrators would have received details regarding any failed rules and can re-run where needed.
Affected components
Update timeline
- identified Nov 15, 2024, 12:26 PM UTC
We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.
- identified Nov 15, 2024, 02:13 PM UTC
We will continue to monitor Salesforce and will update status once resolved.
- identified Nov 15, 2024, 09:55 PM UTC
Salesforce status now reports "Feature Degradation" which could still impact the experience for some Gainsight users. We will continue to monitor Salesforce and will update our status once resolved.
- monitoring Nov 16, 2024, 04:34 PM UTC
We are still tracking the ongoing Salesforce incident and will update our status once resolved.
- resolved Nov 18, 2024, 01:49 AM UTC
The Salesforce issue has been resolved. Gainsight Administrators would have received details regarding any failed rules and can re-run where needed.
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