Gainsight incident
Gainsight CS pages not loading from Salesforce Envrionment
Resolved after 1 day 1 hour, affecting Gainsight CS US1 Application and Gainsight CS US2 Application and 1 more, on August 11, 2025.
Our team has identified issue related to Caching and have taken recovery actions. We are closely monitoring the situation. If you are still facing any issues, please email [email protected]
Affected components
Update timeline
- investigating Aug 11, 2025, 02:05 PM UTC
We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.
- investigating Aug 11, 2025, 03:19 PM UTC
We are continuing to investigate this issue. At this time, customers hosted in US1 can clear browser cache to help with this issue.
- monitoring Aug 11, 2025, 05:00 PM UTC
Our team has identified issue related to Caching and have taken recovery actions. We are closely monitoring the situation. If you are still facing any issues, please email [email protected]
- resolved Aug 12, 2025, 03:13 PM UTC
This incident has been resolved.
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