Gainsight incident
Gainsight CS - US1 - Rules Delays for a subset of customers
Resolved after 6 hours 3 minutes, affecting US1 Rules Engine Queue, on August 14, 2025.
The source of this delay has been identified and addressed. However it can take some time for the queues to catch up. The issue is now resolved and we will continue to monitor closely.
Affected components
Update timeline
- investigating Aug 14, 2025, 10:17 AM UTC
We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers. Our team is actively working on this and we will provide an update as we have more information.
- monitoring Aug 14, 2025, 11:12 AM UTC
The source of this delay has been identified and addressed. However it can take some time for the queues to catch up. The issue is now resolved and we will continue to monitor closely.
- resolved Aug 14, 2025, 04:20 PM UTC
Queues are back to their normal levels.
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