Resolved after 1 hour 1 minute, affecting Fax service and Payment Processing (Payment Processing — app.elationemr.com), on August 12, 2026.
We have identified the cause of the delays and are working towards a resolution.
Affected components
Fax servicePayment Processing (Payment Processing — app.elationemr.com)
Update timeline
- investigating Aug 12, 2026, 07:19 PM UTC
Uploaded documents and incoming/outgoing faxes may take longer than usual to process and appear in patient charts. Our team is currently investigating.
- identified Aug 12, 2026, 07:40 PM UTC
We have identified the cause of the delays and are working towards a resolution.
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Amazon Web Services