Elation Health incident

Elevated rate of outbound fax failures

Resolved after 18 hours 45 minutes, affecting Fax service and Outbound Email (Outbound Email — 3rd party vendor), on October 8, 2026.

identified Oct 08, 2026, 11:04 PM UTC

We are currently experiencing an elevated rate of outbound fax failures. Inbound fax delivery is unaffected. We are working with our fax vendor to resolve the issue and will provide more updates as they are available.

Started
Oct 08, 2026, 11:04 PM UTC
Resolved
Oct 09, 2026, 05:49 PM UTC
Duration
18h 45m
Detected by Pingoru
Oct 08, 2026, 11:04 PM UTC

Affected components

Fax serviceOutbound Email (Outbound Email — 3rd party vendor)

Update timeline

  1. identified Oct 08, 2026, 11:04 PM UTC

    We are currently experiencing an elevated rate of outbound fax failures. Inbound fax delivery is unaffected. We are working with our fax vendor to resolve the issue and will provide more updates as they are available.

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