Resolved after 2 hours 13 minutes, affecting Lab integrations and Outbound Email (Outbound Email — 3rd party vendor), on August 25, 2026.
We have rolled out a fix and are seeing the system health recover. We will continue to monitor.
Affected components
Lab integrationsOutbound Email (Outbound Email — 3rd party vendor)
Update timeline
- investigating Aug 25, 2026, 07:07 PM UTC
We are currently investigating an outage with our immunization registry. Practices may be unable to submit immunization at this time.
- investigating Aug 25, 2026, 07:48 PM UTC
We are still investigating the issue.
- identified Aug 25, 2026, 08:26 PM UTC
We have isolated the issue to a connection to one of our internal caching systems. We are currently working on a fix.
- monitoring Aug 25, 2026, 08:51 PM UTC
We have rolled out a fix and are seeing the system health recover. We will continue to monitor.
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