Elation Health incident
E-Prescribing Controlled Substance Submission Errors
Resolved after 4 hours 25 minutes, affecting Electronic prescription service and Payment Processing (Payment Processing — app.elationemr.com), on September 10, 2026.
Our team has deployed a fix and we are seeing signs of recovery. We will continue to monitor to ensure a full recovery.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Sep 10, 2026, 03:34 PM UTC
Providers attempting to send multiple months of a Schedule II controlled substance prescription electronically in one session may see a false duplicate error, or the option to send electronically may disappear entirely. Affected prescriptions are not reaching the pharmacy and must be sent as separate, single-month orders instead.
- identified Sep 10, 2026, 04:04 PM UTC
Our team has identified the root cause of this issue and is working to implement a fix.
- identified Sep 10, 2026, 04:44 PM UTC
We are in the process of deploying a fix.
- monitoring Sep 10, 2026, 06:11 PM UTC
Our team has deployed a fix and we are seeing signs of recovery. We will continue to monitor to ensure a full recovery.
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