Elation Health incident

Elevated Latency

Resolved after 17 hours 4 minutes, affecting Web Application (EHR) and Passport web application and 1 more, on July 20, 2026.

monitoring Jul 20, 2026, 10:23 PM UTC

We are currently investigating elevated latency across the EHR. Though it has self-recovered, we are continuing to monitor.

Started: Jul 20, 2026, 10:23 PM UTC
Resolved: Jul 21, 2026, 03:28 PM UTC
Duration: 17h 4m
Detected by Pingoru: Jul 20, 2026, 10:23 PM UTC

Affected components

Web Application (EHR)Passport web applicationPassport web application (Passport web application — app.elationpassport.com)Payment Processing (Payment Processing — app.elationemr.com)

Update timeline

monitoring Jul 20, 2026, 10:23 PM UTC

We are currently investigating elevated latency across the EHR. Though it has self-recovered, we are continuing to monitor.

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