Resolved after 1 day 18 hours, affecting Diagnosis Codes and Outbound Email (Outbound Email — 3rd party vendor), on July 13, 2026.
Our vendor confirmed they experienced another brief disruption today, which has now been resolved. We will continue to actively monitor.
Affected components
Update timeline
- investigating Jul 13, 2026, 07:15 PM UTC
We are seeing an elevated rate of errors and timeouts for diagnosis code search due to an outage impacting the upstream vendor that provides this data.
- investigating Jul 13, 2026, 08:04 PM UTC
We are still experiencing errors and timeouts for diagnosis code searches. We will provide any updates that are available from the vendor.
- identified Jul 13, 2026, 08:48 PM UTC
Our vendor has confirmed they are still actively working to adress this issue.
- identified Jul 13, 2026, 09:34 PM UTC
Our vendor has confirmed the root cause of the disruption and are working to deploy a fix. We will monitor for signs of improvment.
- resolved Jul 13, 2026, 11:42 PM UTC
Our vendor has confirmed their fix has been implemented and we are seeing signs of full recovery.
- identified Jul 14, 2026, 05:37 PM UTC
We are seeing additional failures for diagnosis code searches this morning. We have reached out to our vendor for additional details and will provide updates as they are available.
- monitoring Jul 14, 2026, 06:03 PM UTC
Our vendor confirmed they experienced another brief disruption today, which has now been resolved. We will continue to actively monitor.
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