Elation Health incident

Fax Failures

Resolved after 6 hours 19 minutes, affecting Fax service and Outbound Email (Outbound Email — 3rd party vendor), on July 12, 2026.

identified Jul 13, 2026, 01:20 AM UTC

We have identified the issue with our fax provider and are working towards a resolution.

Started
Jul 12, 2026, 08:34 PM UTC
Resolved
Jul 13, 2026, 02:54 AM UTC
Duration
6h 19m
Detected by Pingoru
Jul 12, 2026, 08:34 PM UTC

Affected components

Fax serviceOutbound Email (Outbound Email — 3rd party vendor)

Update timeline

  1. investigating Jul 12, 2026, 08:34 PM UTC

    Our fax vendor is currently experiencing a service disruption, resulting in failures when sending faxes. We are reaching out for more information and will provide updates as they are available.

  2. identified Jul 13, 2026, 01:20 AM UTC

    We have identified the issue with our fax provider and are working towards a resolution.

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