DevRev Outage History

We're currently investigating elevated latency and intermittent timeouts affecting some API requests and in-app experiences for customers hosted in the India (Mumbai) region. You may notice slower page loads, delayed API responses, or occasional timeouts in chat and support workflows. Our engineering team has identified the likely cause and is actively working on mitigation. We apologize for the inconvenience and will post an update as soon as we have more information.

We're currently investigating elevated latency and intermittent timeouts affecting some API requests and in-app experiences for customers hosted in the India (Mumbai) region. You may notice slower page loads, delayed API responses, or occasional timeouts in chat and support workflows. Our engineering team has identified the likely cause and is actively working on mitigation. We apologize for the inconvenience and will post an update as soon as we have more information.

We're aware of an issue where questions about certain datasets in Computer may not return an answer for some users. If you're affected, some of your questions may fail or come back empty. Questions about other datasets continue to work normally. No data has been lost — this only affects the ability to get answers from these datasets right now, and it will be restored once the issue is resolved. Our team is working on a fix and will post updates here. We apologize for the inconvenience and appreciate your patience while we resolve this.

We're currently investigating an issue where recently created or updated records may not appear in search results promptly. This affects search and retrieval of latest objects in our US region. Existing data and other functionality are unaffected. We sincerely apologize for the inconvenience this may be causing. Our team has identified the cause and is actively deploying a fix. We will keep this page updated as the backlog clears and normal indexing resumes.

We are currently investigating processing delays in the AP-South-1 region. As a result, some workflows may not execute on time, webhooks may not be delivered on time, and ticket SLA timers may be impacted. Our team is actively working to resolve this, and we will share updates as they become available. We apologize for any inconvenience.

We are currently investigating an issue causing certain workflows to fail in the US-East region. Affected workflows may not complete as expected. Our team is actively working on a resolution, and we will share updates as they become available. We apologize for any inconvenience.

We are currently experiencing an issue with our outbound email service, which may cause delays or errors in delivering ticket replies, one-time passcodes (OTPs), and notifications. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible.

We are currently experiencing an issue with our outbound email service, which may cause delays or errors in delivering ticket replies, one-time passcodes (OTPs), and notifications. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible.

We are currently experiencing an issue where some workflows are not triggering in the us-east-1. Our team is actively working to resolve this and will provide updates as soon as possible. We appreciate your patience and understanding.

We are currently experiencing an issue where some workflows are not triggering in the us-east-1. Our team is actively working to resolve this and will provide updates as soon as possible. We appreciate your patience and understanding.

We are currently investigating reports of degraded performance affecting some users in the ap-south-1 region. You may experience slower-than-usual response times or intermittent errors. Our team has identified the issue and is actively working on a resolution. We apologize for the inconvenience and will share updates as they become available.

We're aware some users are currently unable to connect to the application, and we're sorry for the disruption. Our team is actively investigating and working to restore full access as quickly as possible. We'll share updates as we learn more. Thank you for your patience.

We are currently experiencing an issue affecting WhatsApp Integration. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

We are currently experiencing an issue affecting service agents in the U03GLHB5R40 environment. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

We are currently experiencing a temporary disruption affecting PluG. We appreciate your patience and will provide updates as soon as possible.

We are currently experiencing a temporary disruption affecting PluG. We appreciate your patience and will provide updates as soon as possible.

We are currently experiencing a temporary increase in latency in async processes like webhooks, notifications, etc.

We are currently experiencing an issue with a service degradation on our side causing the DevRev app to go down. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as more information is available.

We are currently experiencing increased latencies in the AP-South region, causing delays with email deliveries and may also be affecting some application performance. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as possible.

Some users are unable to access Computer on the web and mobile apps and may see a "Something went wrong" error. The desktop app is unaffected and can be used as a workaround. We've identified the cause and are deploying a fix.

We are currently observing elevated latency in the ap-south-1 region, which may result in slower response times or intermittent delays across some services and features. Our team is actively investigating the issue and working to mitigate the impact. We will provide updates as more information becomes available.

We are investigating a service disruption affecting customers in our ap-south-1 region. Users in this region may experience errors or be unable to access the application. Our team has identified the cause and is actively working on a fix. We will share updates as recovery progresses and apologize for the disruption.

We are currently experiencing an outage affecting the Janus and MFZ APIs in the ap-south-1 region. Our team is actively working to resolve the issue and restore normal service. We will provide updates as soon as more information becomes available.

Some customers in our India region may not see all their tickets in dashboards and analytics. Recent tickets have not synced into the reporting data, so any dashboard or widget showing ticket data may display fewer tickets than you actually have. Your data is safe — no tickets have been lost. We have identified the cause and are working on a fix. We're sorry for the inconvenience and appreciate your patience.

We're investigating an issue causing automated workflows to run with significant delays. Workflows are still executing, but you may notice they start later than expected. We're actively working on it and will share updates as we make progress.

We've identified that delays are being caused by processing lag in our event pipeline, which is impacting automated workflows, timeline events (updates on tickets/issues), SLAs, and snap-ins. Some webhook callbacks may also be delayed. Workflows and events are still processing, but you may continue to see delays until recovery completes. We'll post the next update shortly.

We are currently experiencing issues affecting multiple DevRev APIs. Our team is actively working to resolve the problem and restore full service as quickly as possible. We appreciate your patience.

Some users in the EU region may experience the application becoming unresponsive or slow to load. Our team has identified the cause and is actively working on a fix. We will provide updates as we make progress.

We are currently experiencing a temporary issue affecting view loading for some users. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible.

We are currently experiencing a temporary issue that may prevent some users from accessing the DevRev app. The issue is related to a third-party provider and is primarily affecting users accessing from the South India region. Our team is actively working with the provider to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible.

We are currently experiencing a temporary issue that may prevent some users from accessing the DevRev app. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible.

Some users may experience delays in record updates (including ticket/work-item changes and assignments) and in notification and webhook delivery. Updates are queued and being processed — no data is lost. Our team is actively investigating and working to restore normal processing times. We will continue to provide updates as the situation progresses.

We are currently experiencing a temporary delay affecting some customers' access to our services. Our team is actively working to resolve the issue and restore normal operation. We appreciate your patience and will provide updates as soon as possible.