Delays in new workspace setup, workflows and background updates (US East)

Update timeline

1. investigating Oct 06, 2026, 05:30 AM UTC

   We have found a problem in our US East region that is slowing down background event processing. Customers may notice: Newly created workspaces take longer than usual to finish setup. Until setup completes, some actions, such as creating tickets, may not work. Workflows and automations that run on user, ticket and conversation changes may start late. Some delays have reached about 15 minutes. Updates to tickets, conversations and user records may take longer to appear in related views. No data has been lost. Delayed events are being processed in order. We have found the cause, and processing has started to recover. Some remaining delays will clear over the next while. We're sorry for the disruption this has caused you and your teams, and thank you for your patience. We'll post another update when processing is back to normal.

2. resolved Oct 06, 2026, 06:20 AM UTC

   This incident has been resolved. Background event processing in our US East region is back to normal, and all delayed workflows and updates have been processed. No data was lost.\ We'll share a detailed root cause analysis soon. We're sorry for the disruption and thank you for your patience.