Resolved after 2 hours 11 minutes, affecting section-275201 (Conversation and Ticket Management) and section-114184 (Workflows and Automations) and 1 more, on September 22, 2026.
We apologize for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.
Affected components
Update timeline
- investigating Sep 22, 2026, 09:53 AM UTC
We apologize for the disruption. We are investigating an issue preventing incoming emails from being processed. This affects all functionality that relies on inbound email, including email-based conversations and ticket creation. Our team is actively working to restore normal email processing.
- resolved Sep 22, 2026, 12:04 PM UTC
We apologize for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.
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