DevRev experienced a minor incident on September 4, 2026 affecting ASIA PACIFIC (SINGAPORE) (Conversation and Ticket Management) and ASIA PACIFIC (SINGAPORE) (Workflows and Automations), lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 10:25 AM UTC
We are currently investigating processing delays in the AP-South-1 region. As a result, some workflows may not execute on time, webhooks may not be delivered on time, and ticket SLA timers may be impacted. Our team is actively working to resolve this, and we will share updates as they become available. We apologize for any inconvenience.
- resolved Sep 04, 2026, 01:51 PM UTC
We're pleased to confirm that the processing delays affecting the AP-South-1 region have been fully resolved.\ Earlier, some workflows may not have executed on time, webhook deliveries may have been delayed, and ticket SLA timers may have been impacted. Our team has identified and addressed the underlying cause, and all affected services have been restored to normal performance. The service is now stable and operating as expected.