DevRev incident

Performance Degradation: Delayed Execution of Workflows (Timeline Comments & Events

Resolved after 2 hours 22 minutes, affecting section-114184 (Timeline) and section-275201 (Application (app.devrev.ai)) and 1 more, on September 20, 2026.

resolved Sep 20, 2026, 01:52 PM UTC

The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels. Our team will continue to monitor system performance to ensure stability. Thank you for your patience.

Started: Sep 20, 2026, 11:30 AM UTC
Resolved: Sep 20, 2026, 01:52 PM UTC
Duration: 2h 22m
Detected by Pingoru: Sep 20, 2026, 11:30 AM UTC

Affected components

section-114184 (Timeline)section-275201 (Application (app.devrev.ai))section-275201 (Conversation and Ticket Management)section-275201 (Timeline)section-114184 (Workflows and Automations)section-275201 (Workflows and Automations)section-114184 (Application (app.devrev.ai))section-114184 (Timeline)section-114184 (Conversation and Ticket Management)section-114184 (Workflows and Automations)

Update timeline

investigating Sep 20, 2026, 11:30 AM UTC

We are currently investigating an issue causing delayed execution for timeline comment and event-based workflows. Impacted workflows may experience latency before triggering. Our engineering team is actively working to resolve the issue and restore normal performance. We sincerely apologize for any inconvenience or operational disruption this may cause, and we will post updates as new information becomes available.
resolved Sep 20, 2026, 01:52 PM UTC

The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels. Our team will continue to monitor system performance to ensure stability. Thank you for your patience.

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