Decagon Outage History
Decagon is up right nowPingoru has recorded 52 incidents for Decagon: 52 in the last 12 months and 19 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 3 | 11 of 744 (1%) |
| June 2026 | 5 | 3 of 720 (0%) |
| July 2026 | 4 | 7 of 744 (1%) |
| August 2026 | 11 | 29 of 744 (4%) |
| September 2026 | 8 | 21 of 720 (3%) |
| October 2026 | 0 | 0 of 590 (0%) |
Incidents, newest first
Major June 2, 2026 Major service disruption — ... 1h 19m section-184257 ([US] Voice Channel), section-184257 ([US] Chat, Email, and SMS Channels)
Started Jun 02, 2026, 05:14 PM UTC· resolved Jun 02, 2026, 06:33 PM UTC
- investigating Jun 02, 2026, 05:14 PM UTC
We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates
Minor June 2, 2026 Chat widget display issue f... 1h 21m section-184257 ([US] Chat, Email, and SMS Channels), section-323076 ([EU] Chat, Email, and SMS Channels)
Started Jun 02, 2026, 03:15 PM UTC· resolved Jun 02, 2026, 04:36 PM UTC
- investigating Jun 02, 2026, 03:15 PM UTC
We're aware of a display issue affecting the chat widget for a subset of customers and are actively investigating.
Minor May 27, 2026 Duet Authentication Errors 43m section-184257 ([US] Decagon Admin Portal)
Started May 27, 2026, 07:37 PM UTC· resolved May 27, 2026, 08:20 PM UTC
No vendor updates were posted for this incident.
Minor May 11, 2026 Slowness in dashboard metri... 8h 53m section-184257 ([US] Decagon Admin Portal), section-323076 ([EU] Decagon Admin Portal)
Started May 11, 2026, 05:14 PM UTC· resolved May 12, 2026, 02:07 AM UTC
No vendor updates were posted for this incident.
Major April 29, 2026 [Retroactive] Brief outage ... 3m section-184257 (Decagon Admin Portal), section-184257 ([US] Voice Channel), section-184257 ([US] Chat, Email, and SMS Channels), section-323076 ([EU] Voice Channel) and 1 more
Started Apr 29, 2026, 08:16 PM UTC· resolved Apr 29, 2026, 08:19 PM UTC
- investigating Apr 29, 2026, 08:16 PM UTC
Start of incident impact in the US region.
Minor April 21, 2026 Intermittent conversation e... 36m section-184257 (Decagon Admin Portal), section-184257 ([US] Voice Channel), section-184257 ([US] Chat, Email, and SMS Channels), section-323076 ([EU] Voice Channel) and 1 more
Started Apr 21, 2026, 04:31 PM UTC· resolved Apr 21, 2026, 05:07 PM UTC
- investigating Apr 21, 2026, 04:31 PM UTC
We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption.
Minor April 15, 2026 Investigating Issues with V... – section-184257 (Decagon Admin Portal), section-184257 (Decagon Admin Portal), section-184257 ([US] Voice Channel), section-184257 ([US] Chat, Email, and SMS Channels) and 5 more
Started Apr 15, 2026, 09:40 PM UTC· resolved Apr 15, 2026, 09:40 PM UTC
No vendor updates were posted for this incident.
Minor March 28, 2026 Investigating Issue with Vo... 2h 47m section-184257 (Decagon Admin Portal), section-184257 ([US] Voice Channel), section-184257 ([US] Chat, Email, and SMS Channels), section-323076 ([EU] Voice Channel) and 1 more
Started Mar 28, 2026, 03:08 PM UTC· resolved Mar 28, 2026, 05:55 PM UTC
- investigating Mar 28, 2026, 03:08 PM UTC
We are investigating an issue that is impacting conversation responses and latency across channels.
Minor March 17, 2026 Investigating issue with ac... 35m section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal), section-323076 ([EU] Decagon Admin Portal)
Started Mar 17, 2026, 10:00 PM UTC· resolved Mar 17, 2026, 10:35 PM UTC
- investigating Mar 17, 2026, 10:00 PM UTC
We are currently investigating reports of users having trouble accessing voice recordings via the admin dashboard. We will provide an update within the next 30 minutes.
Minor February 19, 2026 Investigating Dashboard loa... 1h 14m section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal), section-323076 ([EU] Decagon Admin Portal)
Started Feb 19, 2026, 04:26 PM UTC· resolved Feb 19, 2026, 05:40 PM UTC
- investigating Feb 19, 2026, 04:26 PM UTC
We are currently experiencing disruptions to dashboard login. This issue is caused by downtime affecting our third-party authentication provider, which is impacting users' ability to sign in.
Minor February 12, 2026 Elevated error rates and la... – section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal)
Started Feb 12, 2026, 08:08 PM UTC· resolved Feb 12, 2026, 08:08 PM UTC
No vendor updates were posted for this incident.
Minor February 11, 2026 Intercom is seeing delays i... 2d 6h section-184257 (Decagon Admin Portal), section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal)
Started Feb 11, 2026, 07:08 PM UTC· resolved Feb 14, 2026, 01:56 AM UTC
- investigating Feb 11, 2026, 07:08 PM UTC
Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST. Will provide update when resolved!
Minor February 11, 2026 Interruptions to conversati... 7m section-184257 (Decagon Admin Portal), section-184257 (Decagon Admin Portal), section-184257 ([US] Chat, Email, and SMS Channels), section-323076 ([EU] Chat, Email, and SMS Channels) and 3 more
Started Feb 11, 2026, 06:41 PM UTC· resolved Feb 11, 2026, 06:48 PM UTC
- investigating Feb 11, 2026, 06:41 PM UTC
We are investigating an issue that is impacting conversation responses across channels. We will provide an update within 15 min.
Minor January 12, 2026 Elevated Latency 59m section-184257 (Decagon Admin Portal), section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal)
Started Jan 12, 2026, 06:16 PM UTC· resolved Jan 12, 2026, 07:15 PM UTC
- investigating Jan 12, 2026, 06:16 PM UTC
We are investigating elevated latency that is impacting the admin dashboard and customer conversations.
Minor December 25, 2025 Investigating instability 32m section-184257 (Decagon Admin Portal)
Started Dec 25, 2025, 05:14 AM UTC· resolved Dec 25, 2025, 05:46 AM UTC
- investigating Dec 25, 2025, 05:14 AM UTC
We are experiencing degraded services. The team is investigating and we will update as soon as possible.
Minor December 18, 2025 Investigating instances of ... 2h 36m section-184257 (Decagon Admin Portal)
Started Dec 18, 2025, 10:30 PM UTC· resolved Dec 19, 2025, 01:06 AM UTC
- investigating Dec 18, 2025, 10:30 PM UTC
We're currently investigating an issue impact some of our voice services. Impact appears to be intermittent, resulting in some dropped calls and periods of increased latency.
Minor December 17, 2025 Temporary Instability - res... 9h 43m section-184257 (Decagon Admin Portal), section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal)
Started Dec 17, 2025, 07:32 PM UTC· resolved Dec 18, 2025, 05:15 AM UTC
- investigating Dec 17, 2025, 07:32 PM UTC
Our systems experienced some instability between 11:03-11:10, which resulted in impact to some number of chat and voice conversations were impacted. The instability has resolved, and our team will continue to monitor. We will follow-up with more details as our team completes its investigation.
Minor December 12, 2025 Degraded API Services 1m section-184257 (Decagon Admin Portal)
Started Dec 12, 2025, 04:32 AM UTC· resolved Dec 12, 2025, 04:33 AM UTC
- investigating Dec 12, 2025, 04:32 AM UTC
The API is degraded; You may see elevated error rates and latency.
Minor December 11, 2025 Elevated Latencies 25m section-184257 (Decagon Admin Portal)
Started Dec 11, 2025, 04:44 PM UTC· resolved Dec 11, 2025, 05:09 PM UTC
- investigating Dec 11, 2025, 04:44 PM UTC
We are currently observing elevated latency across all channels. Our engineering team is investigating the root cause and working to restore normal performance. Updates will follow as we learn more.
Minor December 8, 2025 Degradation in voice services 6h 12m section-184257 (Decagon Admin Portal)
Started Dec 08, 2025, 06:57 PM UTC· resolved Dec 09, 2025, 01:09 AM UTC
- investigating Dec 08, 2025, 06:57 PM UTC
We're currently investigating an issue impacting some of our voice services. Impact appears to be intermittent, estimated to be less than 5% of conversations.
Major December 5, 2025 Some services are down 20m section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal)
Started Dec 05, 2025, 09:00 AM UTC· resolved Dec 05, 2025, 09:20 AM UTC
- investigating Dec 05, 2025, 09:00 AM UTC
We’re currently experiencing degraded service due to a widespread Cloudflare outage impacting connectivity across the internet. Our infrastructure remains fully operational; however, users may be unable to access the admin portal. At this time, we are not seeing any impact to our API or to end-customer conversations.
Minor November 21, 2025 Tool calls experiencing fai... 12m section-184257 (Decagon Admin Portal)
Started Nov 21, 2025, 06:29 PM UTC· resolved Nov 21, 2025, 06:41 PM UTC
- investigating Nov 21, 2025, 06:29 PM UTC
We identified a bug which are causing tool calls to fail. We are currently deploying a roll back to resolve the issue.
Major November 20, 2025 Voice recordings unavailable 2h 20m section-184257 (Decagon Admin Portal), section-323076 (Decagon Admin Portal), section-184257 ([US] Decagon Admin Portal)
Started Nov 20, 2025, 10:38 PM UTC· resolved Nov 21, 2025, 12:58 AM UTC
- investigating Nov 20, 2025, 10:38 PM UTC
We are currently investigating an issue impacting the ability to access voice recordings from our admin console. We will provide an update within 1hr or when we have more details.
Major November 18, 2025 Cloudflare outage causing service interruptions –
Started Nov 18, 2025, 03:03 PM UTC· resolved Nov 18, 2025, 03:03 PM UTC
No vendor updates were posted for this incident.