Resolved after 36 minutes, affecting section-184257 (Decagon Admin Portal) and section-184257 ([US] Voice Channel) and 1 more, on April 21, 2026.
We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption.
Affected components
Update timeline
- investigating Apr 21, 2026, 04:31 PM UTC
We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption.
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