Resolved after 1 hour 23 minutes, affecting section-184257 ([US] Voice Channel) and section-184257 ([US] Voice Channel), on September 23, 2026.
The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding! Impact window: ~7:56 PM – ~8:38 PM ET
Affected components
Update timeline
- investigating Sep 23, 2026, 11:15 PM UTC
We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an update shortly.
- resolved Sep 24, 2026, 12:38 AM UTC
The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding! Impact window: ~7:56 PM – ~8:38 PM ET
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