Resolved after 9 hours 29 minutes, affecting section-184257 ([US] Voice Channel) and section-184257 ([US] Chat, Email, and SMS Channels) and 1 more, on September 14, 2026.
We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call initiation. All systems are operating normally, and we are continuing to closely monitor.
Affected components
Update timeline
- investigating Sep 14, 2026, 07:31 PM UTC
We have identified a likely cause for the intermittent failures in our admin portal and chat and voice conversations between 11:35am-11:40am PT, and are actively working to confirm it. There has been no further impact since the original window, and our engineering team continues to monitor closely while the investigation continues. We will post another update by 1:00 PM PT
- resolved Sep 15, 2026, 05:00 AM UTC
We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call initiation. All systems are operating normally, and we are continuing to closely monitor.
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