Is Decagon down?

We have identified an issue causing delayed results when searching or filtering conversations in the dashboard. Analytics, reporting, and filtered data exports may also reflect stale data. The cause is a delay in the data replication pipeline that feeds these surfaces. Live conversations are not affected. The AI agent continues to respond to end users normally, and no conversation data has been lost. Delayed records will appear once replication catches up. We are actively rolling out a mitigation solution. We will provide another update when that's live or within 30 minutes.

We have identified an issue causing delayed results when searching or filtering conversations in the dashboard. Analytics, reporting, and filtered data exports may also reflect stale data. The cause is a delay in the data replication pipeline that feeds these surfaces. Live conversations are not affected. The AI agent continues to respond to end users normally, and no conversation data has been lost. Delayed records will appear once replication catches up. We are actively rolling out a mitigation solution. We will provide another update when that's live or in 30 minutes.

This issue is resolved. Conversation search, filtering, listing, and alerting in the dashboard are now reflecting realtime data. Live conversations were unaffected throughout, and no conversation data was lost. Records that appeared missing or delayed during the incident are now present. We have deployed a change that serves these dashboard surfaces from a realtime data path, removing them from the delayed pipeline that caused this issue.

We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes.

This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.

We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes.

The issue affecting voice call restarts has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.

We're investigating an issue causing conversations to intermittently fail to load in the dashboard for some customers. This does not affect live conversation handling or agent performance. We're actively looking into the cause and will provide an update within 30 minutes.

We have identified the root cause of this issue and a fix has been deployed. This issue is now resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.

We've identified an issue with a third-party transcription provider that is causing increased call restarts and, for a subset of customers, call failures on voice. We've identified the root cause and are actively working on migrating traffic to resolve the symptoms. We'll provide an update within 30 minutes.

This issue has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.