Is Decagon down?
Last checked 1m agoNo incidents right now.
Decagon is operational right now. Last checked 1m ago; the most recent incident resolved 23d ago.
Real-time Decagon status, recent outages, and incident history: pulled directly from Decagon's official status page at status.decagon.ai every 5 minutes. Pingoru tracks 12 Decagon services and has captured 21 incidents in the last 90 days (93.66% uptime). Get email, Slack, Discord, or webhook alerts the moment Decagon reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- [US] Voice Channel[US] Voice Channel
Timeline · 2 updates
- investigating · Sep 23, 2026, 11:15 PM UTC
We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an update shortly.
- resolved · Sep 24, 2026, 12:38 AM UTC
The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding! Impact window: ~7:56 PM – ~8:38 PM ET
Latest: The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic…
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- [US] Decagon Admin Portal[EU] Decagon Admin Portal[EU] Decagon Admin Portal
Timeline · 2 updates
- investigating · Sep 18, 2026, 10:39 PM UTC
We’re currently investigating reports of an issue affecting US and EU Decagon Admin Portals. Our team is working to identify the cause and will provide an update shortly.
- resolved · Sep 18, 2026, 11:02 PM UTC
This incident has been resolved. All systems are operating normally and we are continuing to closely monitor
Latest: This incident has been resolved. All systems are operating normally and we are continuing to closely monitor
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- [US] Voice Channel[US] Chat, Email, and SMS Channels[US] Voice Channel[US] Chat, Email, and SMS Channels
Timeline · 2 updates
- investigating · Sep 15, 2026, 05:36 PM UTC
We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is actively working to identify the root cause and restore full service. We will post updates as more information becomes available.
- resolved · Sep 15, 2026, 06:33 PM UTC
This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.
Latest: This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.
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- [US] Voice Channel[US] Chat, Email, and SMS Channels[US] Decagon Admin Portal[US] Voice Channel[US] Chat, Email, and SMS Channels
Timeline · 2 updates
- investigating · Sep 14, 2026, 07:31 PM UTC
We have identified a likely cause for the intermittent failures in our admin portal and chat and voice conversations between 11:35am-11:40am PT, and are actively working to confirm it. There has been no further impact since the original window, and our engineering team continues to monitor closely while the investigation continues. We will post another update by 1:00 PM PT
- resolved · Sep 15, 2026, 05:00 AM UTC
We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call initiation. All systems are operating normally, and we are continuing to closely monitor.
Latest: We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call …
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- [US] Voice Channel[US] Chat, Email, and SMS Channels[US] Decagon Admin Portal
See the full Decagon outage history
14 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Better Stack · 12 components checked every 5 minutesThe longest incident in the last year, Intercom is seeing delays i... on February 11, 2026, ran for 2 days. 4 maintenance windows announced in the same period.
Most affected components, last 12 months
- [US] Decagon Admin Portal26
- [US] Voice Channel20
- [US] Chat, Email, and SMS Channels19
- Decagon Admin Portal15
- [EU] Decagon Admin Portal14
Latest incidents
- Investigating High Latency with Voice Agent Responses
We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an…
- Investigating Issue with Admin Portal
We’re currently investigating reports of an issue affecting US and EU Decagon Admin Portals. Our team is working to identify the cause and will provide an…
- Voice & Chat Service Disruption
We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is…
- Started Sep 23, 2026, 11:15 PM UTC · Resolved Sep 24, 2026, 12:38 AM UTC · 1h 23m
- Started Sep 18, 2026, 10:39 PM UTC · Resolved Sep 18, 2026, 11:02 PM UTC · 23m
- Voice & Chat Service Disruption ResolvedStarted Sep 15, 2026, 05:36 PM UTC · Resolved Sep 15, 2026, 06:33 PM UTC · 57m
- Started Sep 14, 2026, 07:31 PM UTC · Resolved Sep 15, 2026, 05:00 AM UTC · 9h 29m
- Investigating Issue with In... ResolvedStarted Sep 14, 2026, 06:56 PM UTC · Resolved Sep 15, 2026, 05:25 AM UTC · 10h 29m
- Started Sep 09, 2026, 09:58 PM UTC · Resolved Sep 10, 2026, 12:35 AM UTC · 2h 37m
- Started Sep 02, 2026, 10:44 PM UTC · Resolved Sep 02, 2026, 11:34 PM UTC · 50m
- Started Sep 01, 2026, 05:05 PM UTC · Resolved Sep 01, 2026, 05:33 PM UTC · 28m