Is Decagon down?

Last checked 1m ago
Current status
Decagon is up

No incidents right now.

  • Official status page: status.decagon.ai
  • Checked every 5 minutes
  • 12 components tracked

Decagon is operational right now. Last checked 1m ago; the most recent incident resolved 23d ago.

Real-time Decagon status, recent outages, and incident history: pulled directly from Decagon's official status page at status.decagon.ai every 5 minutes. Pingoru tracks 12 Decagon services and has captured 21 incidents in the last 90 days (93.66% uptime). Get email, Slack, Discord, or webhook alerts the moment Decagon reports a new incident, free for 3 monitors, no credit card.

Users who monitor Decagon also follow these Communications services: Miro Talkdesk GoToConnect SMTP2GO Singlewire Software Nuance Flowroute Deepgram Voice AI Call Tower LINK Mobility View all 8,000+ providers
Decagon uptime 93.66% uptime · past 90 days
Mon Wed Fri
AugSepOct
Less More

Recent outages & incidents

Past 90 days
  1. Resolved 1h 23m
    Started Sep 23, 2026, 11:15 PM UTC · Resolved Sep 24, 2026, 12:38 AM UTC
    [US] Voice Channel[US] Voice Channel
    Timeline · 2 updates
    • investigating · Sep 23, 2026, 11:15 PM UTC

      We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an update shortly.

    • resolved · Sep 24, 2026, 12:38 AM UTC

      The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding! Impact window: ~7:56 PM – ~8:38 PM ET

    Latest: The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic…

  2. Resolved 23m
    Started Sep 18, 2026, 10:39 PM UTC · Resolved Sep 18, 2026, 11:02 PM UTC
    [US] Decagon Admin Portal[EU] Decagon Admin Portal[EU] Decagon Admin Portal
    Timeline · 2 updates
    • investigating · Sep 18, 2026, 10:39 PM UTC

      We’re currently investigating reports of an issue affecting US and EU Decagon Admin Portals. Our team is working to identify the cause and will provide an update shortly.

    • resolved · Sep 18, 2026, 11:02 PM UTC

      This incident has been resolved. All systems are operating normally and we are continuing to closely monitor

    Latest: This incident has been resolved. All systems are operating normally and we are continuing to closely monitor

  3. Resolved 57m
    Started Sep 15, 2026, 05:36 PM UTC · Resolved Sep 15, 2026, 06:33 PM UTC
    [US] Voice Channel[US] Chat, Email, and SMS Channels[US] Voice Channel[US] Chat, Email, and SMS Channels
    Timeline · 2 updates
    • investigating · Sep 15, 2026, 05:36 PM UTC

      We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is actively working to identify the root cause and restore full service. We will post updates as more information becomes available.

    • resolved · Sep 15, 2026, 06:33 PM UTC

      This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.

    Latest: This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.

  4. Resolved 9h 29m
    Started Sep 14, 2026, 07:31 PM UTC · Resolved Sep 15, 2026, 05:00 AM UTC
    [US] Voice Channel[US] Chat, Email, and SMS Channels[US] Decagon Admin Portal[US] Voice Channel[US] Chat, Email, and SMS Channels
    Timeline · 2 updates
    • investigating · Sep 14, 2026, 07:31 PM UTC

      We have identified a likely cause for the intermittent failures in our admin portal and chat and voice conversations between 11:35am-11:40am PT, and are actively working to confirm it. There has been no further impact since the original window, and our engineering team continues to monitor closely while the investigation continues. We will post another update by 1:00 PM PT

    • resolved · Sep 15, 2026, 05:00 AM UTC

      We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call initiation. All systems are operating normally, and we are continuing to closely monitor.

    Latest: We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call …

  5. Resolved 10h 29m
    Started Sep 14, 2026, 06:56 PM UTC · Resolved Sep 15, 2026, 05:25 AM UTC
    [US] Voice Channel[US] Chat, Email, and SMS Channels[US] Decagon Admin Portal

See the full Decagon outage history

14 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Decagon outage history →

Or sign up free to get alerts when Decagon breaks · 10 free monitors · No credit card

Incident record

Since April 2026 · Better Stack · 12 components checked every 5 minutes
52incidents recorded
52last 12 months
19last 90 days
3 hourstypical duration, 12 months

The longest incident in the last year, Intercom is seeing delays i... on February 11, 2026, ran for 2 days. 4 maintenance windows announced in the same period.

Most affected components, last 12 months

  • [US] Decagon Admin Portal26
  • [US] Voice Channel20
  • [US] Chat, Email, and SMS Channels19
  • Decagon Admin Portal15
  • [EU] Decagon Admin Portal14

Latest incidents

  • Investigating High Latency with Voice Agent Responses September 23, 2026 · 83 minutes · degraded service

    We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an…

  • Investigating Issue with Admin Portal September 18, 2026 · 23 minutes · degraded service

    We’re currently investigating reports of an issue affecting US and EU Decagon Admin Portals. Our team is working to identify the cause and will provide an…

  • Voice & Chat Service Disruption September 15, 2026 · 57 minutes · degraded service

    We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is…

Outage history

Past 90 days · 19 incidents View full outage history →