Resolved after 50 minutes, affecting section-184257 ([US] Decagon Admin Portal) and section-323076 ([EU] Decagon Admin Portal), on September 2, 2026.
This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Sep 02, 2026, 10:44 PM UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes.
- resolved Sep 02, 2026, 11:34 PM UTC
This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.
Your product runs on more than Decagon
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services