Resolved after 57 minutes, affecting section-184257 ([US] Voice Channel) and section-184257 ([US] Chat, Email, and SMS Channels) and 1 more, on September 15, 2026.
This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.
Affected components
Update timeline
- investigating Sep 15, 2026, 05:36 PM UTC
We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is actively working to identify the root cause and restore full service. We will post updates as more information becomes available.
- resolved Sep 15, 2026, 06:33 PM UTC
This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.
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