Decagon incident

Investigating Elevated Errors on Voice Calls

Resolved after 28 minutes, affecting section-184257 ([US] Voice Channel) and section-323076 ([EU] Voice Channel) and 1 more, on September 1, 2026.

resolved Sep 01, 2026, 05:33 PM UTC

The issue affecting voice call restarts has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.

Started
Sep 01, 2026, 05:05 PM UTC
Resolved
Sep 01, 2026, 05:33 PM UTC
Duration
28m
Detected by Pingoru
Sep 01, 2026, 05:05 PM UTC

Affected components

section-184257 ([US] Voice Channel)section-323076 ([EU] Voice Channel)section-184257 ([US] Voice Channel)section-323076 ([EU] Voice Channel)

Update timeline

  1. investigating Sep 01, 2026, 05:05 PM UTC

    We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes.

  2. resolved Sep 01, 2026, 05:33 PM UTC

    The issue affecting voice call restarts has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.

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