Resolved after 2 days 6 hours, affecting section-184257 (Decagon Admin Portal) and section-184257 (Decagon Admin Portal) and 1 more, on February 11, 2026.
Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST. Will provide update when resolved!
Affected components
section-184257 (Decagon Admin Portal)section-184257 (Decagon Admin Portal)section-323076 (Decagon Admin Portal)section-184257 ([US] Decagon Admin Portal)
Update timeline
- investigating Feb 11, 2026, 07:08 PM UTC
Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST. Will provide update when resolved!
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