Connex Ecommerce Outage History

Connex Ecommerce is up right now

Pingoru has recorded 45 incidents for Connex Ecommerce: 19 in the last 12 months and 3 in the last 90 days.

Source: status.syncwithconnex.com

45incidents recorded
19last 12 months
3last 90 days
3 daystypical duration

Incidents, newest first

Major September 16, 2026 QuickBooks Online Sync Offline For Some Customers 59m Connex for QuickBooks - QuickBooks Online Users

Started Sep 16, 2026, 02:06 PM UTC· resolved Sep 16, 2026, 03:06 PM UTC

  1. identified Sep 16, 2026, 02:06 PM UTC

    We have identified the issue and we are working on a solution.

  2. resolved Sep 16, 2026, 03:06 PM UTC

    This incident has been resolved.

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Notice August 31, 2026 Software Update 8h 34m

Started Aug 31, 2026, 04:01 PM UTC· resolved Sep 01, 2026, 12:36 AM UTC

  1. monitoring Aug 31, 2026, 04:01 PM UTC

    We are applying a software update around 12:15 pm EST and that we are not expecting any noticeable disruption. Please resync, if you have sync issues.

  2. resolved Sep 01, 2026, 12:36 AM UTC

    This incident has been resolved.

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Notice August 19, 2026 Invoice address from sales order 3h 59m Connex for QuickBooks - Desktop Users

Started Aug 19, 2026, 12:29 PM UTC· resolved Aug 19, 2026, 04:28 PM UTC

  1. identified Aug 19, 2026, 12:29 PM UTC

    If you close sales orders with invoices, the invoice billing and shipping address will be copied from the sales order. We are no longer modifying the to be emailed or printed field on sales orders, after they sync to ShipStation. Please let us know if this update causes an issues.

  2. resolved Aug 19, 2026, 04:28 PM UTC

    This incident has been resolved.

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Notice June 29, 2026 New Submit Ticket System 21d 18h

Started Jun 29, 2026, 05:57 PM UTC· resolved Jul 21, 2026, 12:27 PM UTC

  1. investigating Jun 29, 2026, 05:57 PM UTC

    We are migrating users to our new ticketing system. You should have received an email with this subject: You've been given access to content at help.connexecommerce.com. Please make an account.

  2. resolved Jul 21, 2026, 12:27 PM UTC

    This incident has been resolved.

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Notice May 5, 2026 Gold Users - QuickBooks Online Update 13d Connex for QuickBooks - QuickBooks Online Users

Started May 05, 2026, 04:53 PM UTC· resolved May 18, 2026, 05:12 PM UTC

  1. monitoring May 05, 2026, 04:53 PM UTC

    We have updated our gold QuickBooks Online customers sync. Please open a support ticket if there are technical issues.

  2. resolved May 18, 2026, 05:12 PM UTC

    This incident has been resolved.

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Minor April 28, 2026 Connex Site Slowness 2h 19m Connex for QuickBooks - Desktop Users

Started Apr 28, 2026, 05:12 PM UTC· resolved Apr 28, 2026, 07:32 PM UTC

  1. investigating Apr 28, 2026, 05:12 PM UTC

    We are investigating the issue

  2. resolved Apr 28, 2026, 07:32 PM UTC

    This incident has been resolved.

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Major April 27, 2026 Bronze Silver Users Duplicate Line Items 1d 1h Connex for QuickBooks - QuickBooks Online Users

Started Apr 27, 2026, 03:34 PM UTC· resolved Apr 28, 2026, 05:12 PM UTC

  1. identified Apr 27, 2026, 03:34 PM UTC

    We will implement a fix tomorrow. We have rolled back a recent change. Delete sales from 4/24 to 4/26 and run a manual sync. https://help.connexecommerce.com/hc/how-do-i-manually-sync-sales-to-quickbooks-desktop

  2. resolved Apr 28, 2026, 05:12 PM UTC

    This incident has been resolved.

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Major April 27, 2026 Bronze and Silver QuickBooks Online Users Cannot Create Refunds 1d 2h Connex for QuickBooks - QuickBooks Online Users

Started Apr 27, 2026, 03:02 PM UTC· resolved Apr 28, 2026, 05:12 PM UTC

  1. identified Apr 27, 2026, 03:02 PM UTC

    We will publish a fix on Tuesday.

  2. resolved Apr 28, 2026, 05:12 PM UTC

    This incident has been resolved.

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Notice April 10, 2026 Silver and Bronze Users Manual Sync by Order Number 4d 4h

Started Apr 10, 2026, 05:29 PM UTC· resolved Apr 14, 2026, 09:35 PM UTC

  1. monitoring Apr 10, 2026, 05:29 PM UTC

    When running a manual sync to QuickBooks, use the dates only. Do not enter order numbers. If you enter order numbers, go to misc settings here > https://app.connexecommerce.com/settings/order/advance. Clear the order number field and click save, after syncing. We will fix the issue next week.

  2. monitoring Apr 10, 2026, 05:30 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 14, 2026, 09:35 PM UTC

    This incident has been resolved.

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Minor April 10, 2026 Bronze Level Users Moved to Database Sync 4d 4h Connex for QuickBooks - Desktop Users

Started Apr 10, 2026, 05:28 PM UTC· resolved Apr 14, 2026, 09:36 PM UTC

  1. identified Apr 10, 2026, 05:28 PM UTC

    For our bronze customers, we have moved you to our database sync. By default, syncing will occur every 24 hours. If you need to adjust or for more info, watch this video. If you are manually syncing, please wait 2 - 3 minutes before running your web connector. https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e

  2. resolved Apr 14, 2026, 09:36 PM UTC

    This incident has been resolved.

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Notice April 6, 2026 Migrating users to order downloads 1d 1h Connex for QuickBooks - Desktop Users

Started Apr 06, 2026, 06:50 PM UTC· resolved Apr 07, 2026, 07:53 PM UTC

  1. investigating Apr 06, 2026, 06:50 PM UTC

    Please watch this video: https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e We have migrated all silver users. We will migrate gold and platinum users in the coming days. This is not a bug. This is an informational message.

  2. resolved Apr 07, 2026, 07:53 PM UTC

    This incident has been resolved.

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Major March 18, 2026 QB Online > ShipStation orders missing address 4h 53m Connex for QuickBooks - QuickBooks Online Users

Started Mar 18, 2026, 02:20 PM UTC· resolved Mar 18, 2026, 07:13 PM UTC

  1. monitoring Mar 18, 2026, 02:20 PM UTC

    We are implementing a fix. Please run a manual sync by end of day, if sales are missing. Users report an error saying the order has no billing and shipping address.

  2. resolved Mar 18, 2026, 07:13 PM UTC

    This incident has been resolved.

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Notice March 17, 2026 Cannot sync from QB Enterprise to ShipStation 2h 6m

Started Mar 17, 2026, 05:34 PM UTC· resolved Mar 17, 2026, 07:41 PM UTC

  1. monitoring Mar 17, 2026, 05:34 PM UTC

    We have implemented a fix. Sales should start syncing after 2 30 pm EST. Please go to the Connex dashboard and run a manual sync.

  2. resolved Mar 17, 2026, 07:41 PM UTC

    This incident has been resolved.

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Minor March 17, 2026 Delay syncing orders from QuickBooks 1h 25m Connex for QuickBooks - Desktop Users, Connex for QuickBooks - QuickBooks Online Users

Started Mar 17, 2026, 02:00 PM UTC· resolved Mar 17, 2026, 03:26 PM UTC

  1. identified Mar 17, 2026, 02:00 PM UTC

    This issue has been identified. Please resync your sales after 12 pm EST. Go to the dashboard. Click manual sync. Click orders from accounting. Enter 3/16 to 3/18. Click submit.

  2. resolved Mar 17, 2026, 03:26 PM UTC

    This incident has been resolved.

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Minor January 14, 2026 Duplicates in QuickBooks Enterprise 1d 1h Connex for QuickBooks - Desktop Users

Started Jan 14, 2026, 01:55 PM UTC· resolved Jan 15, 2026, 03:19 PM UTC

  1. monitoring Jan 14, 2026, 01:55 PM UTC

    We are publishing an update today to resolve duplicate issues with QuickBooks Enterprise customers. Let us know if issues persist past Jan 15.

  2. resolved Jan 15, 2026, 03:19 PM UTC

    This incident has been resolved.

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Minor December 5, 2025 Site slowness causing sync failure or delay. We are aware and working on the issue it will be fixed asap 12/5/25 1d Connex for QuickBooks - Desktop Users, Connex for QuickBooks - QuickBooks Online Users

Started Dec 05, 2025, 01:20 PM UTC· resolved Dec 06, 2025, 01:55 PM UTC

  1. identified Dec 05, 2025, 01:20 PM UTC

    Site slowness causing sync failure or delay. We are aware and working on the issue it will be fixed asap 12/5/25

  2. resolved Dec 06, 2025, 01:55 PM UTC

    This incident has been resolved.

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Notice November 26, 2025 Amazon sales fail to sync 2d 4h

Started Nov 26, 2025, 02:33 PM UTC· resolved Nov 28, 2025, 06:41 PM UTC

  1. identified Nov 26, 2025, 02:33 PM UTC

    The issue has been identified and we will provide a fix on Thursday.

  2. resolved Nov 28, 2025, 06:41 PM UTC

    This incident has been resolved.

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Minor November 25, 2025 11-25-2025 Update 1d 1h Connex for QuickBooks - Desktop Users, Connex for QuickBooks - QuickBooks Online Users

Started Nov 25, 2025, 01:17 PM UTC· resolved Nov 26, 2025, 02:33 PM UTC

  1. identified Nov 25, 2025, 01:17 PM UTC

    We performed an update today to improve performance and reliability. Please let us know if your inventory fails to sync properly. Please let us know if your Shopify sales fail to sync.

  2. resolved Nov 26, 2025, 02:33 PM UTC

    This incident has been resolved.

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Notice November 18, 2025 Site Offline 2h 30m

Started Nov 18, 2025, 01:25 PM UTC· resolved Nov 18, 2025, 03:56 PM UTC

  1. identified Nov 18, 2025, 01:25 PM UTC

    Due to a major outage with Cloudflare, our site is temporarily offline. Please retry your sync later this morning. Cloudflare is working to resolve it, so the problem should be fixed automatically.

  2. resolved Nov 18, 2025, 03:56 PM UTC

    This incident has been resolved.

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Minor October 30, 2025 Sync from QBD to ShipStation offline 20m Connex for QuickBooks - Desktop Users

Started Oct 30, 2025, 07:16 PM UTC· resolved Oct 30, 2025, 07:37 PM UTC

  1. investigating Oct 30, 2025, 07:16 PM UTC

    We are currently investigating the issue.

  2. resolved Oct 30, 2025, 07:37 PM UTC

    This incident has been resolved.

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Major September 16, 2025 Shopify inventory sync offline for some users 57m Connex for QuickBooks - Desktop Users

Started Sep 16, 2025, 06:22 PM UTC· resolved Sep 16, 2025, 07:20 PM UTC

  1. identified Sep 16, 2025, 06:22 PM UTC

    Some users are unable to perform inventory updates from QuickBooks to Shopify. We will have a fix by Wednesday.

  2. resolved Sep 16, 2025, 07:20 PM UTC

    This incident has been resolved.

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Notice August 4, 2025 Release Notes 8/4/2025 – Connex for QuickBooks - Desktop Users, Connex for QuickBooks - QuickBooks Online Users

Started Aug 04, 2025, 04:55 PM UTC· resolved Aug 04, 2025, 04:55 PM UTC

  1. resolved Aug 04, 2025, 04:55 PM UTC

    Please review our latest release notes: https://help.connexecommerce.com/hc/connex-for-quickbooks-release-notes#Aug-4-2025

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Minor July 28, 2025 QuickBooks Online is not Auto Syncing. Please do a manual sync for orders from and to QuickBooks online 18h 5m Connex for QuickBooks - QuickBooks Online Users

Started Jul 28, 2025, 08:47 PM UTC· resolved Jul 29, 2025, 02:53 PM UTC

  1. identified Jul 28, 2025, 08:47 PM UTC

    We contacted Intuit and we are waiting for a fix. In the meantime, this error is transient. For now please do a manual sync. We will keep the status page updated

  2. resolved Jul 29, 2025, 02:53 PM UTC

    This incident has been resolved.

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Minor July 25, 2025 QuickBooks Online Sync Offline 6m Connex for QuickBooks - QuickBooks Online Users

Started Jul 25, 2025, 01:49 PM UTC· resolved Jul 25, 2025, 01:55 PM UTC

  1. investigating Jul 25, 2025, 01:49 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 25, 2025, 01:55 PM UTC

    This incident has been resolved.

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Minor July 22, 2025 QuickBooks Online Users cannot sync or it is slow 20h 38m Connex for QuickBooks - QuickBooks Online Users

Started Jul 22, 2025, 09:10 PM UTC· resolved Jul 23, 2025, 05:48 PM UTC

  1. identified Jul 22, 2025, 09:10 PM UTC

    We have identified an issue and we are working on a fix.

  2. resolved Jul 23, 2025, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →