Connex Ecommerce incident

QB Online > ShipStation orders missing address

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Resolved after 4 hours 53 minutes, affecting Connex for QuickBooks - QuickBooks Online Users, on March 18, 2026.

monitoring Mar 18, 2026, 02:20 PM UTC

We are implementing a fix. Please run a manual sync by end of day, if sales are missing. Users report an error saying the order has no billing and shipping address.

Started
Mar 18, 2026, 02:20 PM UTC
Resolved
Mar 18, 2026, 07:13 PM UTC
Duration
4h 53m
Detected by Pingoru
Mar 18, 2026, 02:20 PM UTC

Affected components

Connex for QuickBooks - QuickBooks Online Users

Update timeline

  1. monitoring Mar 18, 2026, 02:20 PM UTC

    We are implementing a fix. Please run a manual sync by end of day, if sales are missing. Users report an error saying the order has no billing and shipping address.

  2. resolved Mar 18, 2026, 07:13 PM UTC

    This incident has been resolved.

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