Connex Ecommerce incident

Migrating users to order downloads

Resolved after 1 day 1 hour, affecting Connex for QuickBooks - Desktop Users, on April 6, 2026.

investigating Apr 06, 2026, 06:50 PM UTC

Please watch this video: https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e We have migrated all silver users. We will migrate gold and platinum users in the coming days. This is not a bug. This is an informational message.

Started: Apr 06, 2026, 06:50 PM UTC
Resolved: Apr 07, 2026, 07:53 PM UTC
Duration: 1d 1h
Detected by Pingoru: Apr 06, 2026, 06:50 PM UTC

Affected components

Connex for QuickBooks - Desktop Users

Update timeline

investigating Apr 06, 2026, 06:50 PM UTC

Please watch this video: https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e We have migrated all silver users. We will migrate gold and platinum users in the coming days. This is not a bug. This is an informational message.
resolved Apr 07, 2026, 07:53 PM UTC

This incident has been resolved.

Your product runs on more than Connex Ecommerce

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.