Connex Ecommerce incident

Shopify inventory sync offline for some users

Resolved after 57 minutes, affecting Connex for QuickBooks - Desktop Users, on September 16, 2025.

identified Sep 16, 2025, 06:22 PM UTC

Some users are unable to perform inventory updates from QuickBooks to Shopify. We will have a fix by Wednesday.

Started: Sep 16, 2025, 06:22 PM UTC
Resolved: Sep 16, 2025, 07:20 PM UTC
Duration: 57m
Detected by Pingoru: Sep 16, 2025, 06:22 PM UTC

Affected components

Connex for QuickBooks - Desktop Users

Update timeline

identified Sep 16, 2025, 06:22 PM UTC

Some users are unable to perform inventory updates from QuickBooks to Shopify. We will have a fix by Wednesday.
resolved Sep 16, 2025, 07:20 PM UTC

This incident has been resolved.

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