CardConnect incident

CardPointe.com/Copilot Login Disruption

Resolved after 1 hour 29 minutes, affecting CardPointe Desktop and CoPilot, on October 28, 2026.

monitoring Oct 28, 2026, 07:16 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 28, 2026, 07:07 PM UTC
Resolved
Oct 28, 2026, 08:37 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 28, 2026, 07:07 PM UTC

Affected components

CardPointe DesktopCoPilot

Update timeline

  1. investigating Oct 28, 2026, 07:07 PM UTC

    We are investigating a disruption which may be impacting your ability to login to Cardpointe.com and Copilot. We are currently working to resolve this issue.

  2. monitoring Oct 28, 2026, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2026, 08:37 PM UTC

    This incident has been resolved.

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