Brevo Outage History
Brevo is up right nowPingoru has recorded 101 incidents for Brevo: 101 in the last 12 months and 30 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 4 of 720 (1%) |
| May 2026 | 9 | 34 of 744 (5%) |
| June 2026 | 10 | 345 of 720 (48%) |
| July 2026 | 14 | 27 of 744 (4%) |
| August 2026 | 4 | 5 of 744 (1%) |
| September 2026 | 10 | 9 of 720 (1%) |
| October 2026 | 13 | 20 of 569 (3%) |
Incidents, newest first
Minor October 22, 2026 Issue with plan purchase 1h 55m
Started Oct 22, 2026, 06:10 PM UTC· resolved Oct 22, 2026, 08:05 PM UTC
- identified Oct 22, 2026, 06:10 PM UTC
We are currently experiencing an issue with a third-party service responsible for tax calculations for customers with the United States as their billing country. As a result, customers in the US may be unable to purchase new plans and will see errors on the plan page. For renewals, credits will be applied to customer accounts, but invoice generation may fail. Our team is working and coordinating to restore normal operations as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved Oct 22, 2026, 08:05 PM UTC
The issue has been resolved, and plan purchase should now function normally. Thank you for your patience while we worked to address the issue.
Minor October 19, 2026 Elevated error on public API 19m Account and Settings API
Started Oct 19, 2026, 02:47 PM UTC· resolved Oct 19, 2026, 03:06 PM UTC
- investigating Oct 19, 2026, 02:47 PM UTC
We’ve identified an issue affecting public API requests to Corporate endpoints. As a result, some customers may be experiencing 5xx errors when making requests to these endpoints. The impact is currently limited to Corporate endpoints, with other endpoints unaffected. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as more information becomes available.
- monitoring Oct 19, 2026, 03:04 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Oct 19, 2026, 03:06 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 15, 2026 Multiple Services Impacted 9m Workflows, Transactional emails delivery, Transactional emails tracking links, Brevo Tracker
Started Oct 15, 2026, 11:00 PM UTC· resolved Oct 15, 2026, 11:10 PM UTC
- investigating Oct 15, 2026, 11:00 PM UTC
We’ve detected an issue affecting transactional and automation services, and as a result, some customers may be experiencing delays or disruptions while using these services. Our team is actively investigating the root cause, including elevated latency and event processing delays, and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Oct 15, 2026, 11:07 PM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- resolved Oct 15, 2026, 11:10 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 15, 2026 Delay in Processing Loyalty API request 11m Loyalty API
Started Oct 15, 2026, 04:34 AM UTC· resolved Oct 15, 2026, 04:46 AM UTC
- investigating Oct 15, 2026, 04:34 AM UTC
We’ve detected an issue affecting the Loyalty API, which may be causing disruptions for some customers using the service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
- identified Oct 15, 2026, 04:40 AM UTC
We have identified the root cause of the issue affecting the Loyalty API Endpoints, which may be causing disruptions for some customers using the service. Our team is actively working on implementing a fix to mitigate the impact and restore the service as quickly as possible. We will continue to provide updates as we make progress toward resolution.
- monitoring Oct 15, 2026, 04:45 AM UTC
We have mitigated the impact of the issue affecting the Loyalty API and are seeing a reduction in errors across the affected services. Our team continues to monitor the systems closely to ensure stability and confirm that the issue is fully resolved. We will provide a further update once the issue is confirmed to be fully resolved.
- resolved Oct 15, 2026, 04:46 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 14, 2026 Delays on Transactional Email Delivery and Preview 6m Transactional emails delivery
Started Oct 14, 2026, 08:26 AM UTC· resolved Oct 14, 2026, 08:32 AM UTC
- investigating Oct 14, 2026, 08:26 AM UTC
We’ve detected an issue affecting Transactional Email Delivery and Preview, which may be causing disruptions for some customers. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience and understanding. We’ll share further updates as soon as more information becomes available.
- monitoring Oct 14, 2026, 08:28 AM UTC
We have now mitigated the impact, and Transactional Email Delivery should be working as expected. However, there may still be some delays with Transactional Email Preview. We’re also seeing a reduction in errors across the affected services and continue to closely monitor our systems to ensure stability. We’ll provide another update once we confirm that the issue has been fully resolved. Thank you for your patience and understanding.
- resolved Oct 14, 2026, 08:32 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 7, 2026 Delays in event processing affecting automations 2h 46m Workflows
Started Oct 07, 2026, 03:37 PM UTC· resolved Oct 07, 2026, 06:23 PM UTC
- investigating Oct 07, 2026, 03:37 PM UTC
Since approximately 12:00 UTC on 7 October, our event processing pipeline has been experiencing delays. As a result: Automations triggered by events (e.g. email opens, clicks, transactional events) are running with a delay — triggers will fire late, but no events are lost and automations will execute once processing catches up. Email sending itself is not affected — marketing campaigns and transactional emails continue to be sent and delivered normally. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Oct 07, 2026, 03:38 PM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Oct 07, 2026, 03:39 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Oct 07, 2026, 06:23 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 7, 2026 Issue with Ecommerce orders 11m E-commerce, E-Commerce API
Started Oct 07, 2026, 12:21 PM UTC· resolved Oct 07, 2026, 12:32 PM UTC
- investigating Oct 07, 2026, 12:21 PM UTC
We’ve detected an issue affecting Ecommerce orders, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring Oct 07, 2026, 12:27 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Oct 07, 2026, 12:32 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 7, 2026 Delay sending emails 4h 47m Transactional emails delivery
Started Oct 07, 2026, 07:15 AM UTC· resolved Oct 07, 2026, 12:03 PM UTC
- investigating Oct 07, 2026, 07:15 AM UTC
We’ve detected an issue affecting sending emails. As a result, some customers may see emails delayed by 6 to 8 minutes. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring Oct 07, 2026, 07:37 AM UTC
We have mitigated the impact and are seeing no delays now. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Oct 07, 2026, 12:03 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 6, 2026 Delays affecting email previews and "view in browser" links 4h 7m
Started Oct 06, 2026, 07:47 AM UTC· resolved Oct 06, 2026, 11:55 AM UTC
- investigating Oct 06, 2026, 07:47 AM UTC
We have been investigating increased latency affecting email preview generation since approximately 04:30 UTC today. Email sending and delivery are operating normally — only previews are affected. As a result, image previews and "view in browser" (mirror) links may be slow to load or temporarily degraded. Our team is actively working to restore normal performance. We will provide the next update soon. We apologise for any inconvenience.
- identified Oct 06, 2026, 08:43 AM UTC
We have identified the cause of the issue affecting Email Previews generation. Our team is currently working on implementing a fix to mitigate the impact. Email sending and delivery continue to operate normally. Email Previews and “View in browser” (mirror) links may still be slow to load or temporarily degraded. We will continue to provide updates as we progress toward resolution.
- monitoring Oct 06, 2026, 10:18 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. The lag is decreasing now and we will update once the issue is fully resolved . We’ll provide an update once we confirm the issue is fully resolved.
- resolved Oct 06, 2026, 11:55 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 5, 2026 Delayed transactional email delivery 2m
Started Oct 05, 2026, 07:18 AM UTC· resolved Oct 05, 2026, 07:20 AM UTC
- investigating Oct 05, 2026, 07:18 AM UTC
Between 07:00 UTC and 07:08 UTC transactional emails were delivered with a delay of approximately 8 minutes. The delay was caused by connectivity errors with an internal component of our transactional sending pipeline. Affected messages were queued and delivered once connectivity was restored — no messages were lost. Delivery latency has returned to normal.
- identified Oct 05, 2026, 07:19 AM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- resolved Oct 05, 2026, 07:20 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 2, 2026 SMS Routing to Sweden degraded 2h 21m
Started Oct 02, 2026, 09:38 AM UTC· resolved Oct 02, 2026, 12:00 PM UTC
- investigating Oct 02, 2026, 09:38 AM UTC
We’ve detected an issue affecting SMS routing to Sweden, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring Oct 02, 2026, 10:55 AM UTC
Our upstream provider for SMS to Sweden mitigated the impact and we are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Oct 02, 2026, 12:00 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor October 1, 2026 SMS Soft Bounces 2h 2m SMS Campaigns, Transactional SMS
Started Oct 01, 2026, 10:19 AM UTC· resolved Oct 01, 2026, 12:21 PM UTC
- investigating Oct 01, 2026, 10:19 AM UTC
We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Oct 01, 2026, 12:17 PM UTC
We have identified the cause of the issue affecting our SMS services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to share updates as we make progress toward resolving the issue.
- resolved Oct 01, 2026, 12:21 PM UTC
The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues. Thank you for your patience and cooperation while we worked to address the issue.
Minor September 25, 2026 Issue with push notifications in conversation mobile app 15m Inbox, Calls, Meetings
Started Sep 25, 2026, 02:42 PM UTC· resolved Sep 25, 2026, 02:57 PM UTC
- investigating Sep 25, 2026, 02:42 PM UTC
We’ve detected an issue affecting push notifications, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Sep 25, 2026, 02:49 PM UTC
We have identified the cause of the issue affecting push notifications. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- resolved Sep 25, 2026, 02:57 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 25, 2026 Multiple services are impacted 26m Contacts, Marketing emails delivery, Transactional emails delivery
Started Sep 25, 2026, 06:32 AM UTC· resolved Sep 25, 2026, 06:59 AM UTC
- investigating Sep 25, 2026, 06:32 AM UTC
We’ve detected an issue affecting transactional emails, marketing emails, contacts services and events, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring Sep 25, 2026, 06:42 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. Clients may have observed a small delay of email deliveries during this time. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Sep 25, 2026, 06:59 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 21, 2026 Issue with Phone and Conversations 2h 28m Inbox, Calls
Started Sep 21, 2026, 09:44 AM UTC· resolved Sep 21, 2026, 12:12 PM UTC
- investigating Sep 21, 2026, 09:44 AM UTC
We have identified issue effecting our Phone and Conversations service. Some phone call history data is not complete, will be refilled soon Gmail and Outlook conversations emails are currently delayed or not delivered, both for incoming and outgoing messages. This issue affects all users of Phone and Conversations. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Sep 21, 2026, 10:16 AM UTC
Phone services have been restored, and Conversations are currently processing. Email processing has also resumed. Due to the large volume of emails queued during the issue, processing will take some time. We are continuing to work through the backlog and are monitoring the services as well.
- resolved Sep 21, 2026, 12:12 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 20, 2026 Issue with the Transactional Platform Frontend 13m SMTP
Started Sep 20, 2026, 03:02 PM UTC· resolved Sep 20, 2026, 03:15 PM UTC
- investigating Sep 20, 2026, 03:02 PM UTC
We’ve detected an issue affecting the Transactional Platform Frontend, and as a result, some customers may be experiencing disruptions while checking the Transactional Email Logs and Statistics. Please be informed that only the frontend view is impacted; the underlying Transactional Email Sending continues to operate as expected. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Sep 20, 2026, 03:11 PM UTC
We have identified the cause of the issue affecting the Transactional Platform Frontend. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Sep 20, 2026, 03:15 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Sep 20, 2026, 03:15 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 19, 2026 Issues with Contacts and Imports services 38m Contacts, Contact Management API
Started Sep 19, 2026, 12:51 PM UTC· resolved Sep 19, 2026, 01:30 PM UTC
- investigating Sep 19, 2026, 12:51 PM UTC
We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Sep 19, 2026, 01:15 PM UTC
We have identified the cause of the issue affecting Contacts and Import Services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to monitor the situation closely and share further updates as we make progress toward resolution.
- monitoring Sep 19, 2026, 01:25 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Sep 19, 2026, 01:30 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 17, 2026 Multiple Services are Impacted 1h 40m Marketing email tracking links, Transactional emails delivery, Transactional emails tracking links
Started Sep 17, 2026, 09:20 AM UTC· resolved Sep 17, 2026, 11:00 AM UTC
- investigating Sep 17, 2026, 09:20 AM UTC
We’ve detected an issue affecting Transactional Email delivery and Redirection links for both Marketing Email Campaigns and Transactional Emails. As a result, some customers may be experiencing disruptions when using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information.
- identified Sep 17, 2026, 09:27 AM UTC
We have identified the cause of the issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails. Our team is currently working on implementing a fix to restore the affected services and mitigate the impact. We will continue to provide updates as we make progress toward full resolution.
- identified Sep 17, 2026, 09:57 AM UTC
Our team continues to work on implementing the fix for the identified issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails. We are actively monitoring the situation and working to restore full functionality as quickly as possible. We will continue to provide updates as we make further progress.
- monitoring Sep 17, 2026, 10:50 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Sep 17, 2026, 11:00 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 14, 2026 Security Incident - ClickFix –
Started Sep 14, 2026, 09:00 PM UTC· resolved Sep 14, 2026, 09:00 PM UTC
- resolved Sep 14, 2026, 09:00 PM UTC
The issue has been resolved and all systems are safe. A post-mortem has been published.
Minor September 10, 2026 SSO and SAML login not available 21m Account and Settings
Started Sep 10, 2026, 10:29 AM UTC· resolved Sep 10, 2026, 10:50 AM UTC
- investigating Sep 10, 2026, 10:29 AM UTC
We’ve have an issue impacting SSO and SAML login , and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the issue and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- resolved Sep 10, 2026, 10:50 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 10, 2026 Attacker gained access to client accounts –
Started Sep 10, 2026, 08:30 AM UTC· resolved Sep 10, 2026, 08:30 AM UTC
- resolved Sep 10, 2026, 08:30 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor September 8, 2026 Degraded performance - Email Links 3h 4m Marketing email tracking links, Transactional emails tracking links
Started Sep 08, 2026, 04:31 PM UTC· resolved Sep 08, 2026, 07:35 PM UTC
- investigating Sep 08, 2026, 04:31 PM UTC
We’ve detected an issue affecting Links in emails, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Sep 08, 2026, 06:23 PM UTC
We have identified the cause of the issue affecting the services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- resolved Sep 08, 2026, 07:35 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor August 31, 2026 Campaign Stats Impacted 1h 6m Statistics
Started Aug 31, 2026, 04:08 PM UTC· resolved Aug 31, 2026, 05:14 PM UTC
- investigating Aug 31, 2026, 04:08 PM UTC
We’ve detected an issue affecting campaign reports and statistics, which may result in some clients seeing incorrect or inconsistent data in their campaign reports. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- investigating Aug 31, 2026, 04:46 PM UTC
Our team is continuing to investigate the issue and identify the root cause. We’ll provide a further update as soon as we have more information.
- identified Aug 31, 2026, 05:12 PM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- resolved Aug 31, 2026, 05:14 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor August 26, 2026 Degraded performance — Contacts, campaign statistics, and email/SMS processing delays 2h 57m Contacts, Workflows, Transactional emails delivery, Transactional SMS
Started Aug 26, 2026, 11:11 AM UTC· resolved Aug 26, 2026, 02:08 PM UTC
- identified Aug 26, 2026, 11:11 AM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. What you may notice: - Errors or timeouts when accessing or updating contacts in the application and via the Contacts API - Campaign reports showing outdated open statistics, and delayed open-event webhooks - Delays in transactional email delivery - Delayed SMS delivery status updates - Automation workflows involving contacts may run with delays Important: no data has been lost. All emails, events, and status updates are safely queued and will be delivered and processed automatically once service is restored — campaign statistics will backfill on their own; no action is needed on your side. This issue started at 09:34 UTC on August 26, 2026. We sincerely apologize for the disruption. Next update within 30 minutes. We will continue to share updates as we progress toward resolution.
- identified Aug 26, 2026, 11:33 AM UTC
We have implemented a fix and restored the affected database cluster. Contact operations in the application and API are back to normal, and transactional email delivery has caught up. Remaining queued events are now being processed: campaign open statistics and open-event webhooks are backfilling and may appear delayed for a short while longer. SMS delivery status updates are recovering as well. No data has been lost — all queued emails, events, and updates are being processed automatically, and campaign statistics will complete backfilling on their own. No action is needed on your side. We are monitoring the platform closely to confirm full recovery. Next update within 30 minutes.
- identified Aug 26, 2026, 12:23 PM UTC
We have identified and stopped the cause of this incident, and our team is now working on fully restoring the affected systems. We currently expect this to complete within approximately the next hour. Until then, you may still notice: - Errors when creating or updating contacts - Delays in sending emails (campaigns and transactional) - Outdated campaign statistics and delayed webhooks - Delayed SMS delivery status updates No data has been lost — all emails, events, and updates are safely queued and will be processed automatically once service is restored. No action is needed on your side. We apologize for the extended disruption and thank you for your patience.
- monitoring Aug 26, 2026, 01:58 PM UTC
We have applied the required fix and all services have been restored. Contact operations, email sending (campaigns and transactional), campaign statistics, webhooks, and SMS status updates are back to normal, and any remaining queued events are catching up automatically. No data was lost during this incident — no action is needed on your side. We are now monitoring the platform closely to confirm stable operation before marking this incident as resolved. We apologize for the disruption and thank you for your patience.
- resolved Aug 26, 2026, 02:08 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor August 12, 2026 Issue with Phone Application 26m Calls
Started Aug 12, 2026, 12:44 PM UTC· resolved Aug 12, 2026, 01:11 PM UTC
- investigating Aug 12, 2026, 12:44 PM UTC
We’ve detected an issue affecting the Phone Application, and as a result, some customers may be experiencing disruptions when making or receiving calls through the Phone Application. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Aug 12, 2026, 12:55 PM UTC
We have identified the cause of the issue affecting the Phone Application services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Aug 12, 2026, 12:57 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Aug 12, 2026, 01:11 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.