Boulevard Outage History
Boulevard is up right nowPingoru has recorded 52 incidents for Boulevard: 29 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 2 | 24 of 720 (3%) |
| July 2026 | 1 | 8 of 744 (1%) |
| August 2026 | 2 | 13 of 744 (2%) |
| September 2026 | 4 | 10 of 720 (1%) |
| October 2026 | 2 | 13 of 591 (2%) |
Incidents, newest first
Minor October 27, 2025 Increased Duo Errors 23h 6m Duo App
Started Oct 27, 2025, 06:42 PM UTC· resolved Oct 28, 2025, 05:48 PM UTC
- investigating Oct 27, 2025, 06:42 PM UTC
We’re currently investigating increased error rates within the Duo app affecting some customers. Our team is actively working to identify the cause and will provide updates as soon as more information is available.
- identified Oct 27, 2025, 07:22 PM UTC
We have identified the issue causing the Duo App to crash and are currently working on deploying a fix. Until the fix is released, the following work-arounds can be utilized: Check In: Staff can check in clients and fill in forms on the Dashboard. Checkout: Staff can check clients out via manual card entry or use an existing card stored on the client's profile. We apologize for the inconvenience and expect to have more information shortly.
- identified Oct 27, 2025, 09:57 PM UTC
We have identified an issue with the Duo application that is resulting in increased error rates for some users. We are currently working on a solution and will provide further updates as soon as possible. Until the fix is released, the following work-arounds can be utilized: Check In: Staff can check in clients and fill in forms on the Dashboard. Checkout: Staff can check clients out via manual card entry or use an existing card stored on the client's profile. We apologize for the inconvenience.
- monitoring Oct 27, 2025, 10:40 PM UTC
A new version of the Duo App has been released. If you are experiencing issues with the Duo App, please check the app store for an update.
- resolved Oct 28, 2025, 05:48 PM UTC
A new version of the Duo App has been released. Please check the App Store for an update if you encounter any issues.
Minor October 20, 2025 Degraded system performance 5h 39m Dashboard, Duo App, Professional App, Self-Booking Overlay and 1 more
Started Oct 20, 2025, 02:40 PM UTC· resolved Oct 20, 2025, 08:19 PM UTC
- identified Oct 20, 2025, 02:40 PM UTC
System performance may be affected, and you may also see an increased number of errors due to an upstream service provider outage. We're working to solve these issues and will post another update once we have more to share.
- identified Oct 20, 2025, 04:45 PM UTC
Our cloud provider, Amazon Web Services, reported a major outage this morning that is affecting thousands of companies, including Boulevard. Currently, our platform is experiencing significant slowness and we have proactively disabled some of our features to limit load, including online booking. Amazon has identified the cause and is working on a fix. We are taking all available mitigation steps and will share another update as soon as we have more information.
- monitoring Oct 20, 2025, 07:49 PM UTC
Update: Online booking has been re-enabled and we are seeing improvements in the speed and performance of our platform as we continue to recover from this morning’s AWS outage. We will continue to update you as we make further progress on remediation.
- resolved Oct 20, 2025, 10:19 PM UTC
This incident has been resolved.
Minor October 1, 2025 Delay with staff notifications 23h 27m Dashboard, Professional App
Started Oct 01, 2025, 12:03 AM UTC· resolved Oct 01, 2025, 11:30 PM UTC
- investigating Oct 01, 2025, 12:03 AM UTC
We are aware of an issue where some customers are experiencing delays with staff members not receiving notifications. We are actively investigating this issue and will provide another update soon.
- monitoring Oct 01, 2025, 01:38 AM UTC
Our team has identified the source of the issue and have implemented a fix. We will continue to monitor the results and will provide an update if anything further changes.
- resolved Oct 01, 2025, 11:30 PM UTC
This issue has been resolved. We sincerely apologize for any disruptions this may have caused.
Minor September 26, 2025 Invalid sender address SMS Error 3d 1h Dashboard
Started Sep 26, 2025, 04:09 PM UTC· resolved Sep 29, 2025, 05:19 PM UTC
- investigating Sep 26, 2025, 04:09 PM UTC
We are currently aware of an issue impacting a small percentage of SMS messages being sent from our platform returning an error of "Invalid sender address." This error is being returned from one of our upstream partners who is currently investigating the issue. We will provide further updates as soon as they become available.
- identified Sep 26, 2025, 06:31 PM UTC
The cause of the issue has been identified and our team is awaiting confirmation from our upstream parter that the issue has been resolved. Our team is actively monitoring the SMS delivery rates as we continue to work with our partner. We will provide further updates as soon as they become available.
- monitoring Sep 26, 2025, 09:19 PM UTC
The issue impacting a small percentage of SMS messages being sent from our platform returning the error "Invalid sender address" has been resolved by our upstream partner. Our team has confirmed the error is no longer occurring and will continue to monitor. We will provide an update if anything further changes.
- resolved Sep 29, 2025, 05:19 PM UTC
The issue with our upstream partner has been resolved and our team has confirmed that the SMS error is no longer occurring. Please reach out to Help Chat if you are still experiencing any further issues. We sincerely apologize for any disruptions this may have caused.
Minor August 26, 2025 Issues with viewing forms 26m Dashboard
Started Aug 26, 2025, 11:56 PM UTC· resolved Aug 27, 2025, 12:23 AM UTC
- investigating Aug 26, 2025, 11:56 PM UTC
We are aware of an issue that is preventing some staff from viewing forms attached to appointments. We are currently investigating and will provide an update shortly. We apologize for any inconvenience this may cause.
- resolved Aug 27, 2025, 12:23 AM UTC
The issue has been identified and resolved. Forms can now be viewed properly by staff members with the appropriate permissions. Please reach out to the Help Chat if you are still experiencing issues.
Major August 1, 2025 Data Processing Delays - Membership Renewals 7h 44m Dashboard
Started Aug 01, 2025, 03:17 PM UTC· resolved Aug 01, 2025, 11:02 PM UTC
- investigating Aug 01, 2025, 03:17 PM UTC
We are currently investigating an issue with delayed Membership Renewals. We will provide an update as soon as possible.
- identified Aug 01, 2025, 05:17 PM UTC
The issue has been identified and our team is working on a potential fix for the issue.
- monitoring Aug 01, 2025, 06:29 PM UTC
Most membership renewals have now processed for customers. Our team is actively monitoring to make sure all customers have finished processing membership renewals.
- monitoring Aug 01, 2025, 09:46 PM UTC
All membership renewals have been processed for customers. Our team is continuing to monitor the membership renewals that took place today.
- resolved Aug 01, 2025, 11:02 PM UTC
This incident has been resolved and all membership renewals have processed. We apologize for any inconvenience that has been caused.
Minor July 29, 2025 System Delays 1h 42m Dashboard, Professional App
Started Jul 29, 2025, 03:09 PM UTC· resolved Jul 29, 2025, 04:51 PM UTC
- investigating Jul 29, 2025, 03:09 PM UTC
We are currently aware of an issue causing users to experience system delays. We are actively investigating this and will post an update once we have more information.
- monitoring Jul 29, 2025, 03:56 PM UTC
We have identified the issue and put a solution into place. We are continuing to monitor.
- resolved Jul 29, 2025, 04:51 PM UTC
This incident has been resolved and all systems should now be operating as normal. We apologize for any inconvenience that has been caused.
Minor July 14, 2025 Offers Not Appearing 1h 50m Dashboard
Started Jul 14, 2025, 06:54 PM UTC· resolved Jul 14, 2025, 08:45 PM UTC
- investigating Jul 14, 2025, 06:54 PM UTC
We are currently investigating an issue where some users are unable to see the Offers section during Checkout. We will provide an update as soon as possible.
- resolved Jul 14, 2025, 08:45 PM UTC
A fix has been deployed and Offers should now be displaying appropriately for all users. We apologize for any inconvenience.
Minor July 11, 2025 Offset Outage 17m Dashboard, Duo App
Started Jul 11, 2025, 05:36 PM UTC· resolved Jul 11, 2025, 05:53 PM UTC
- identified Jul 11, 2025, 05:36 PM UTC
We are currently unable to verify Offset eligibility for some cards due to a third party provider outage. Some cards may not have Offset applied, even if eligible. We are currently awaiting an update from the third party and will provide further updates as soon as they are available.
- resolved Jul 11, 2025, 05:53 PM UTC
The third party provider has resolved their issue and Offset should now be functioning properly for all transactions. We apologize for any inconvenience.
Notice July 10, 2025 Links Sent via SMS Failing To Load 3h 45m
Started Jul 10, 2025, 03:27 PM UTC· resolved Jul 10, 2025, 07:12 PM UTC
- investigating Jul 10, 2025, 03:27 PM UTC
We are aware of an issue with links sent via SMS are not loading for some clients. This only affects links created before July 9th. Links created on or after this date are working as expected. We are actively investigating this issue and will provide another update soon.
- resolved Jul 10, 2025, 07:12 PM UTC
The issues with links that were sent via SMS and created before July 9th have been fixed.
Minor July 2, 2025 Dispute Evidence Upload Issue 1d Dashboard
Started Jul 02, 2025, 07:58 PM UTC· resolved Jul 03, 2025, 08:24 PM UTC
- investigating Jul 02, 2025, 07:58 PM UTC
Our banking partner is currently experiencing an issue that is prohibiting customers from uploading evidence to disputes. We are in active communication with them regarding a fix and will update with more information as soon as possible.
- monitoring Jul 03, 2025, 06:33 PM UTC
Our banking partner has made an update and we are now seeing evidence uploading correctly. We will continue monitoring this situation and update once we are confident this issue is fully resolved.
- resolved Jul 03, 2025, 08:24 PM UTC
Our banking partner has successfully resolved the technical issue with evidence uploading. You can now upload evidence without encountering errors. We appreciate your patience during this time.
Notice June 25, 2025 Appointment Creation Issue in Professional App 3h 48m Professional App
Started Jun 25, 2025, 06:13 PM UTC· resolved Jun 25, 2025, 10:01 PM UTC
- investigating Jun 25, 2025, 06:13 PM UTC
We are aware that some customers are having issues creating appointments in the Professional App. We are currently investigating this matter and will provide another update shortly.
- resolved Jun 25, 2025, 10:01 PM UTC
This has been resolved. Please reach out via Help Chat or [email protected] if you are still experiencing issues.
Minor June 10, 2025 Manage Location & Manage Business Billing Section Failing to Load 22h 7m Dashboard
Started Jun 10, 2025, 04:46 PM UTC· resolved Jun 11, 2025, 02:53 PM UTC
- investigating Jun 10, 2025, 04:46 PM UTC
Currently, the billing section under the Manage tab and the Manage Business gear icon are failing to load. Our engineers are aware and are investigating this issue. Thank you for your patience while we work to bring things back to normal operational standards.
- identified Jun 10, 2025, 04:56 PM UTC
We have identified a problem with an upstream hosting provider, and we are actively monitoring the situation.
- identified Jun 11, 2025, 02:53 PM UTC
The issues with the upstream hosting provider have been resolved, and access to the billing section under "Manage Location" and "Manage Business" has been restored. Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you.
- resolved Jun 11, 2025, 02:53 PM UTC
The issues with the upstream hosting provider have been resolved, and access to the billing section under "Manage Location" and "Manage Business" has been restored. Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you.
Minor June 9, 2025 Delay in Client Appointment and Order History merge 3h 35m Dashboard
Started Jun 09, 2025, 04:27 PM UTC· resolved Jun 09, 2025, 08:02 PM UTC
- investigating Jun 09, 2025, 04:27 PM UTC
We are aware of an issue where some customers are seeing a delay in client appointments and order history appearing when merging two client accounts. We are actively investigating this issue and will provide another update within the next hour.
- monitoring Jun 09, 2025, 06:02 PM UTC
We've released a fix to this issue for future client merges. We're currently working on restoring history for merged clients that were affected by this issue earlier today, no action is needed on your end.
- resolved Jun 09, 2025, 08:02 PM UTC
The delay in appointment and order history appearing when merging client profiles should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you, and our team is continuing to work on improving the dashboard to prevent issues like this in the future.
Minor May 24, 2025 Gratuity On Zero-Dollar Transactions 2d 22h Dashboard
Started May 24, 2025, 05:10 PM UTC· resolved May 27, 2025, 04:05 PM UTC
- investigating May 24, 2025, 05:10 PM UTC
We are currently investigating an issue affecting gratuity payments on zero-dollar transactions. In some cases, the gratuity may not be properly captured. We will provide an update shortly.
- monitoring May 24, 2025, 06:50 PM UTC
We have deployed a fix to resolve the issue that was previously affecting gratuity payments on zero-dollar transactions. Gratuities should now be working properly in all cases, but we are monitoring to ensure the issue is fully resolved.
- resolved May 27, 2025, 04:05 PM UTC
We believe the fix has resolved the issue affecting gratuity payments on zero-dollar transactions, and no further issues have been reported. We apologize for any inconvenience.
Notice May 5, 2025 Dispute Outage 4d 5h
Started May 05, 2025, 05:09 PM UTC· resolved May 09, 2025, 11:00 PM UTC
- investigating May 05, 2025, 05:09 PM UTC
Our banking partner is currently experiencing a technical issue with their dispute handling capabilities. They are currently investigating. During this time you may receive an error when attempting to submit a dispute. We are tracking this issue and will provide updates as they become available.
- identified May 06, 2025, 12:39 PM UTC
Our banking partner is currently experiencing a technical issue with their dispute handling capabilities. They have identified the issue and are currently working to resolve it. During this time you may receive an error when attempting to submit a dispute. We are tracking this issue and will provide updates as they become available.
- resolved May 09, 2025, 11:00 PM UTC
Our banking partner has successfully resolved the technical issue with their dispute handling capabilities. You can now submit disputes without encountering errors. We appreciate your patience during this time.
Notice April 24, 2025 Third-party service for help chat isn't loading 6m
Started Apr 24, 2025, 08:13 PM UTC· resolved Apr 24, 2025, 08:20 PM UTC
- investigating Apr 24, 2025, 08:13 PM UTC
We are currently experiencing a service interruption due to an issue with a third-party service. Due to this issue our support functions including chat, email, and automated support are unavailable. We have contacted them and will provide an update as soon as possible.
- resolved Apr 24, 2025, 08:20 PM UTC
The service outage from a third-party service has been resolved, and we are now operating normally. We apologize for any inconvenience.
Minor April 22, 2025 Login Issues 28m Dashboard, Professional App
Started Apr 22, 2025, 09:21 PM UTC· resolved Apr 22, 2025, 09:49 PM UTC
- investigating Apr 22, 2025, 09:49 PM UTC
We're currently aware of an issue some users are experiencing with logging in and we're actively working to resolve the issue. We will post an update soon.
- resolved Apr 22, 2025, 11:55 PM UTC
The login issues have been resolved and you should be able to login as usual. If you're still experiencing any issues please reach out to help chat.
Notice March 28, 2025 Issue With Report Sales Numbers 1h 7m Dashboard
Started Mar 28, 2025, 10:56 PM UTC· resolved Mar 29, 2025, 12:03 AM UTC
- investigating Mar 28, 2025, 10:56 PM UTC
We are currently aware of an issue causing inflated sales numbers in certain reports for specific customers. We are investigating this matter and will provide an update soon.
- monitoring Mar 28, 2025, 11:36 PM UTC
A fix has been implemented and data should now be appearing as expected. We apologize for any inconvenience and will continue to monitor this situation.
- resolved Mar 29, 2025, 12:03 AM UTC
This issue has been resolved and all report data should now be displaying as expected. If you continue to experience this issue please reach out to help chat.
Notice March 24, 2025 An issue with a third-party service with some emails being marked as spam 5h 11m Dashboard, Professional App, Client Portal
Started Mar 24, 2025, 10:09 PM UTC· resolved Mar 25, 2025, 03:21 AM UTC
- investigating Mar 24, 2025, 10:09 PM UTC
We are currently experiencing a service interruption due to an issue with a third-party service with some emails being marked as spam for Gmail users. They are currently working with Google to resolve them. We apologize for any disruption and will provide an update soon.
- monitoring Mar 24, 2025, 11:30 PM UTC
The third-party service confirmed that a fix had been deployed to address Gmail recipient emails being sent to spam. They are actively monitoring the progress, and additional updates will be provided once they fully resolve the issue.
- resolved Mar 25, 2025, 03:21 AM UTC
The third-party service confirmed that the issue has been resolved.
Notice March 24, 2025 Offset Fee Error 1h 16m
Started Mar 24, 2025, 01:36 PM UTC· resolved Mar 24, 2025, 02:53 PM UTC
- investigating Mar 24, 2025, 01:36 PM UTC
We’re investigating an issue where some clients may not be charged an Offset fee. We sincerely apologize for any inconvenience this may cause.
- resolved Mar 24, 2025, 02:53 PM UTC
This incident has been resolved.
Notice March 14, 2025 Clients on T-Mobile temporarily unable to respond to booking line texts 5d 18h
Started Mar 14, 2025, 12:40 AM UTC· resolved Mar 19, 2025, 06:58 PM UTC
- investigating Mar 14, 2025, 12:40 AM UTC
It has come to our attention that a third-party technical issue is preventing some of your clients (specifically, those whose mobile carrier is T-Mobile) from responding to text messages sent from your Boulevard booking line. Though this issue is beyond our control, we are communicating with the technical partners involved and have been assured they are actively working to resolve the issue. We will continue monitoring and post an update here as soon as the issue is resolved. In the interim, if you need to contact a client urgently, we recommend using an alternate means.
- monitoring Mar 14, 2025, 09:25 PM UTC
Update: Our internal testing indicates that T-Mobile customers should once again be able to reply to messages from Boulevard booking lines. We will continue monitoring until we have full confirmation from our technical partners.
- investigating Mar 16, 2025, 05:41 PM UTC
A third-party technical issue is still preventing some of your clients using the mobile carrier T-Mobile from responding to text messages sent from your Boulevard booking line. Although this issue is beyond our control, we are in communication with the technical partners involved and have received assurances that they are actively working to resolve the problem. We will continue to monitor and post an update here as soon as the issue is resolved. In the interim, if you need to contact a client urgently, we recommend using an alternate means.
- monitoring Mar 17, 2025, 05:02 PM UTC
Our technical partner has informed us that the issue with T-Mobile has been resolved. We will continue to monitor the situation to confirm.
- monitoring Mar 17, 2025, 09:47 PM UTC
Clients using T-Mobile continue to report being unable to respond to messages sent from a Boulevard booking line. The third-party partner responsible for this service is aware that the issue persists and continues to work on a fix. We will continue to update this thread as we get more information.
- resolved Mar 19, 2025, 06:58 PM UTC
Our technical partner has confirmed that clients on T-Mobile are no longer experiencing service disruptions. We apologize for any inconvenience this may have caused.