Resolved after 3 hours 35 minutes, affecting Dashboard, on June 9, 2025.
The delay in appointment and order history appearing when merging client profiles should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you, and our team is continuing to work on improving the dashboard to prevent issues like this in the future.
Affected components
Update timeline
- investigating Jun 09, 2025, 04:27 PM UTC
We are aware of an issue where some customers are seeing a delay in client appointments and order history appearing when merging two client accounts. We are actively investigating this issue and will provide another update within the next hour.
- monitoring Jun 09, 2025, 06:02 PM UTC
We've released a fix to this issue for future client merges. We're currently working on restoring history for merged clients that were affected by this issue earlier today, no action is needed on your end.
- resolved Jun 09, 2025, 08:02 PM UTC
The delay in appointment and order history appearing when merging client profiles should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you, and our team is continuing to work on improving the dashboard to prevent issues like this in the future.
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