Boulevard incident

An issue with a third-party service with some emails being marked as spam

Resolved after 5 hours 11 minutes, affecting Dashboard and Professional App and 1 more, on March 24, 2025.

monitoring Mar 24, 2025, 11:30 PM UTC

The third-party service confirmed that a fix had been deployed to address Gmail recipient emails being sent to spam. They are actively monitoring the progress, and additional updates will be provided once they fully resolve the issue.

Started
Mar 24, 2025, 10:09 PM UTC
Resolved
Mar 25, 2025, 03:21 AM UTC
Duration
5h 11m
Detected by Pingoru
Mar 24, 2025, 10:09 PM UTC

Affected components

DashboardProfessional AppClient Portal

Update timeline

  1. investigating Mar 24, 2025, 10:09 PM UTC

    We are currently experiencing a service interruption due to an issue with a third-party service with some emails being marked as spam for Gmail users. They are currently working with Google to resolve them. We apologize for any disruption and will provide an update soon.

  2. monitoring Mar 24, 2025, 11:30 PM UTC

    The third-party service confirmed that a fix had been deployed to address Gmail recipient emails being sent to spam. They are actively monitoring the progress, and additional updates will be provided once they fully resolve the issue.

  3. resolved Mar 25, 2025, 03:21 AM UTC

    The third-party service confirmed that the issue has been resolved.

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