Resolved after 5 hours 39 minutes, affecting Dashboard and Duo App and 1 more, on October 20, 2025.
Update: Online booking has been re-enabled and we are seeing improvements in the speed and performance of our platform as we continue to recover from this morning’s AWS outage. We will continue to update you as we make further progress on remediation.
Affected components
Update timeline
- identified Oct 20, 2025, 02:40 PM UTC
System performance may be affected, and you may also see an increased number of errors due to an upstream service provider outage. We're working to solve these issues and will post another update once we have more to share.
- identified Oct 20, 2025, 04:45 PM UTC
Our cloud provider, Amazon Web Services, reported a major outage this morning that is affecting thousands of companies, including Boulevard. Currently, our platform is experiencing significant slowness and we have proactively disabled some of our features to limit load, including online booking. Amazon has identified the cause and is working on a fix. We are taking all available mitigation steps and will share another update as soon as we have more information.
- monitoring Oct 20, 2025, 07:49 PM UTC
Update: Online booking has been re-enabled and we are seeing improvements in the speed and performance of our platform as we continue to recover from this morning’s AWS outage. We will continue to update you as we make further progress on remediation.
- resolved Oct 20, 2025, 10:19 PM UTC
This incident has been resolved.
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Amazon Web Services