Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 184 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 448 of 593 (75%) |
Incidents, newest first
Notice April 28, 2026 Outbound Hosted Media MMS Incident 51m MMS Messaging (MM4), REST APIs - HTTP MMS Messaging
Started Apr 28, 2026, 11:15 PM UTC· resolved Apr 29, 2026, 12:07 AM UTC
- investigating Apr 28, 2026, 11:15 PM UTC
Bandwidth teams are investigating an outbound MMS incident impacting Hosted Media.
- resolved Apr 29, 2026, 12:07 AM UTC
This incident has been resolved.
Minor April 28, 2026 Bandwidth International Market Impairment - Israel Toll Free – Inbound Calling - Israel
Started Apr 28, 2026, 12:52 PM UTC· resolved Apr 28, 2026, 12:52 PM UTC
- resolved Apr 28, 2026, 12:52 PM UTC
Final: There may have been failed calls for international toll-free service during this period but all services are now restored. Start Time: 2026-04-28 12:01:37 PM UTC Stop Time: 2026-04-28 12:40:04 PM UTC
Critical April 27, 2026 Outbound Messaging Incident 3d 2h SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Outbound, Toll Free MMS - Outbound
Started Apr 27, 2026, 01:05 PM UTC· resolved Apr 30, 2026, 03:57 PM UTC
- investigating Apr 27, 2026, 01:05 PM UTC
Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
- investigating Apr 27, 2026, 03:55 PM UTC
Teams continue to investigate this incident.
- investigating Apr 27, 2026, 07:04 PM UTC
Teams continue to investigate this incident.
- identified Apr 27, 2026, 07:59 PM UTC
Teams have identified the source of this incident and are working to restore expected network behavior.
- identified Apr 28, 2026, 12:27 PM UTC
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
- identified Apr 28, 2026, 05:52 PM UTC
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
- monitoring Apr 28, 2026, 06:56 PM UTC
Teams are observing expected messaging behaviors, and will continue to monitor for stability.
- monitoring Apr 29, 2026, 05:02 PM UTC
Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
- resolved Apr 30, 2026, 03:57 PM UTC
This incident has been resolved.
Minor April 24, 2026 Inbound Calling - Alaska 2d 22h Inbound Calling (SIP) - United States
Started Apr 24, 2026, 04:55 PM UTC· resolved Apr 27, 2026, 03:52 PM UTC
- investigating Apr 24, 2026, 04:55 PM UTC
Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
- identified Apr 24, 2026, 06:24 PM UTC
The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
- identified Apr 24, 2026, 09:40 PM UTC
Teams continue to work to restore expected calling behavior.
- monitoring Apr 24, 2026, 11:26 PM UTC
Teams are observing expected calling behavior. We will monitor for prolonged stability.
- monitoring Apr 25, 2026, 05:57 PM UTC
We are continuing to monitor for stability.
- resolved Apr 27, 2026, 03:52 PM UTC
This incident has been resolved.
Minor April 23, 2026 Bandwidth App Incident - Campaign Registration 5h 57m Bandwidth App, Line Feature Management
Started Apr 23, 2026, 01:22 PM UTC· resolved Apr 23, 2026, 07:20 PM UTC
- investigating Apr 23, 2026, 01:22 PM UTC
Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
- identified Apr 23, 2026, 05:20 PM UTC
Teams have identified the source of this incident and are working to restore expected portal behavior.
- monitoring Apr 23, 2026, 05:44 PM UTC
Teams are observing expected portal behavior and will monitor for stability.
- resolved Apr 23, 2026, 07:20 PM UTC
This incident has been resolved.
Major April 23, 2026 Bandwidth App Incident - Insights 4h 49m Bandwidth App, Messaging Insights Dashboard
Started Apr 23, 2026, 06:59 AM UTC· resolved Apr 23, 2026, 11:48 AM UTC
- investigating Apr 23, 2026, 06:59 AM UTC
Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
- identified Apr 23, 2026, 08:18 AM UTC
Teams have identified the source of this incident and are working to restore expected services.
- resolved Apr 23, 2026, 11:48 AM UTC
This incident has been resolved.
Notice April 23, 2026 Atlanta Datacenter Calling Incident –
Started Apr 23, 2026, 05:29 AM UTC· resolved Apr 23, 2026, 05:29 AM UTC
- resolved Apr 23, 2026, 08:23 AM UTC
For a brief period of time, some traffic transversing our ATL Data center may have encountered unexpected failures. Teams are observing expected network behavior and connectivity- resulting in this incident being resolved.
Major April 22, 2026 9-1-1 Dashboard Incident - Reporting 22h 37m 9-1-1 Dashboard
Started Apr 22, 2026, 03:26 PM UTC· resolved Apr 23, 2026, 02:03 PM UTC
- investigating Apr 22, 2026, 03:26 PM UTC
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior. Note: This incident does not impact emergency call routing.
- identified Apr 22, 2026, 03:46 PM UTC
Teams have identified the source of the incident and are working to restore expect record processing behaviors. Note: This incident does not impact emergency call routing.
- identified Apr 22, 2026, 08:28 PM UTC
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
- identified Apr 22, 2026, 11:30 PM UTC
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
- identified Apr 23, 2026, 02:04 AM UTC
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
- monitoring Apr 23, 2026, 06:55 AM UTC
Teams are observing expected behavior and will continue to monitor.
- monitoring Apr 23, 2026, 01:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 23, 2026, 02:03 PM UTC
This incident has been resolved.
Minor April 22, 2026 MMS Incident 2h 45m MMS Messaging (MM4)
Started Apr 22, 2026, 11:58 AM UTC· resolved Apr 22, 2026, 02:44 PM UTC
- investigating Apr 22, 2026, 11:58 AM UTC
Bandwidth teams are currently investigating an incident impacting MMS DLRs. These DLRs are delayed in population.
- monitoring Apr 22, 2026, 12:36 PM UTC
Teams are observing expected network performance. We will monitor for continued stability.
- resolved Apr 22, 2026, 02:44 PM UTC
This incident has been resolved.
Notice April 22, 2026 Messaging Delays –
Started Apr 22, 2026, 07:43 AM UTC· resolved Apr 22, 2026, 07:43 AM UTC
- resolved Apr 22, 2026, 07:45 AM UTC
For a brief period of time customers may have experienced a delay in outbound messaging and associated reports. Teams are observing expected network behavior and consider this incident resolved.
Minor April 21, 2026 Bandwidth App Incident - Hosted Messaging 4h 43m Bandwidth App
Started Apr 21, 2026, 09:44 PM UTC· resolved Apr 22, 2026, 02:28 AM UTC
- investigating Apr 21, 2026, 09:44 PM UTC
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
- identified Apr 21, 2026, 11:20 PM UTC
Teams have identified the source of this incident and are working to restore expected portal behaviors.
- resolved Apr 22, 2026, 02:28 AM UTC
This incident has been resolved.
Major April 20, 2026 Lata 668 (Tucson, AZ) CLEC Market Outage 1h 6m
Started Apr 20, 2026, 07:46 AM UTC· resolved Apr 20, 2026, 08:52 AM UTC
- investigating Apr 20, 2026, 07:46 AM UTC
Lata 668 (Tucson, AZ) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
- resolved Apr 20, 2026, 08:52 AM UTC
Outage for Lata 668 (Tucson, AZ) is now resolved.
Notice April 18, 2026 SMS and MMS Delivery Incident - AT&T –
Started Apr 18, 2026, 12:30 AM UTC· resolved Apr 18, 2026, 12:30 AM UTC
- resolved Apr 18, 2026, 01:03 PM UTC
For a brief period of time, SMS and MMS messages with AT&T destinations were either delayed in delivery or failed to deliver as expected. Teams are observing expected network behavior at this time and consider this incident resolved.
Notice April 15, 2026 Bandwidth App Incident - Access –
Started Apr 15, 2026, 09:46 PM UTC· resolved Apr 15, 2026, 09:46 PM UTC
- resolved Apr 15, 2026, 10:24 PM UTC
For a brief period of time users of the Bandwidth App may have experienced portal latency or general unavailability of the Bandwidth App. Teams are observing expected portal behavior and consider this incident resolved.
Major April 15, 2026 Bandwidth App Incident - IP Provisioning 9h 9m Bandwidth App
Started Apr 15, 2026, 04:19 PM UTC· resolved Apr 16, 2026, 01:28 AM UTC
- investigating Apr 15, 2026, 04:19 PM UTC
Bandwidth teams are currently investigating an incident on the Bandwidth App where IP self-provisioning requests are resulting an unexpected errors.
- investigating Apr 15, 2026, 07:29 PM UTC
Teams continue work to restore expected portal behavior.
- investigating Apr 15, 2026, 09:26 PM UTC
Teams continue work to restore expected portal behavior.
- resolved Apr 16, 2026, 01:28 AM UTC
This incident has been resolved.
Major April 15, 2026 10DLC Provisioning Delays 21m Line Feature Management
Started Apr 15, 2026, 02:30 PM UTC· resolved Apr 15, 2026, 02:52 PM UTC
- investigating Apr 15, 2026, 02:30 PM UTC
Bandwidth teams are investigating a delay in 10DLC Provisioning requests. We are working to restore expected provisioning behavior.
- resolved Apr 15, 2026, 02:52 PM UTC
This incident has been resolved.
Minor April 14, 2026 SMS Delivery Delays- France 8h 40m Europe
Started Apr 14, 2026, 11:58 PM UTC· resolved Apr 15, 2026, 08:38 AM UTC
- investigating Apr 14, 2026, 11:58 PM UTC
Bandwidth is observing delays in SMS delivery in France. Teams are working to identify this issue an mitgate any impairments.
- monitoring Apr 15, 2026, 08:02 AM UTC
Bandwidth upstream partner has implemented a fix to recover SMS delivery in France. At this time, impairments are fully mitigated and Bandwidth is continuing to monitor to ensure stability. We will resolve this incident after we observe continued stability.
- resolved Apr 15, 2026, 08:38 AM UTC
Bandwidth has observed continued stability in SMS delivery to France and is resolving this incident.
Minor April 14, 2026 Bandwidth Help Center - Synthi 1h 46m Ticketing Support, Help Center
Started Apr 14, 2026, 11:53 AM UTC· resolved Apr 14, 2026, 01:40 PM UTC
- investigating Apr 14, 2026, 11:53 AM UTC
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
- monitoring Apr 14, 2026, 01:24 PM UTC
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
- resolved Apr 14, 2026, 01:40 PM UTC
This incident has been resolved.
Minor April 13, 2026 Bandwidth App Incident - Number Purchase 2h 27m Bandwidth App
Started Apr 13, 2026, 01:27 PM UTC· resolved Apr 13, 2026, 03:55 PM UTC
- investigating Apr 13, 2026, 01:27 PM UTC
Bandwidth teams are investigating a small segment of users of the Bandwidth App who are unable to purchase telephone numbers as expected. Teams are working to restore expected number purchasing behaviors.
- monitoring Apr 13, 2026, 02:00 PM UTC
Teams are observing expected portal behaviors and are monitoring for stability.
- resolved Apr 13, 2026, 03:55 PM UTC
This incident has been resolved.
Major April 12, 2026 Bandwidth App Incident - Number Order Incident 3h 31m Bandwidth App
Started Apr 12, 2026, 01:08 AM UTC· resolved Apr 12, 2026, 04:40 AM UTC
- identified Apr 12, 2026, 01:08 AM UTC
Bandwidth teams have identified an incident within the Bandwidth App and API where available Number Inventory may not display accurately leading to incomplete number orders. Teams are working to restore expected numbers order and inventory behavior.
- identified Apr 12, 2026, 02:13 AM UTC
We continue to work to restore expected portal behavior.
- monitoring Apr 12, 2026, 02:39 AM UTC
Teams are observing expected portal and inventory behavior. Teams will monitor for stability.
- resolved Apr 12, 2026, 04:40 AM UTC
This incident has been resolved.
Critical April 9, 2026 Outbound Calling Incident - Belgium 1h 6m Outbound Calling - Belgium
Started Apr 09, 2026, 11:51 AM UTC· resolved Apr 09, 2026, 12:57 PM UTC
- identified Apr 09, 2026, 11:51 AM UTC
Teams have identified an incident impacting outbound calling in Belgium. These calls may not complete as expected.
- monitoring Apr 09, 2026, 12:21 PM UTC
Teams are observing expected network behavior and will continue to monitor for stability.
- resolved Apr 09, 2026, 12:57 PM UTC
This incident has been resolved.
Major April 8, 2026 Help Center Ticketing Incident - Email to Ticket 16h 14m Ticketing Support, Help Center
Started Apr 08, 2026, 07:00 PM UTC· resolved Apr 09, 2026, 11:14 AM UTC
- investigating Apr 08, 2026, 07:00 PM UTC
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
- identified Apr 08, 2026, 07:29 PM UTC
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
- resolved Apr 09, 2026, 11:14 AM UTC
This incident has been resolved.
Major April 8, 2026 Legacy Global Portal Incident- Auto Top Off 18h 46m Bandwidth International (fka Voxbone) Portal
Started Apr 08, 2026, 05:00 PM UTC· resolved Apr 09, 2026, 11:47 AM UTC
- investigating Apr 08, 2026, 05:00 PM UTC
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
- identified Apr 08, 2026, 06:16 PM UTC
Teams have identified the source of this incident, and are working to restore expected portal behavior.
- monitoring Apr 09, 2026, 11:16 AM UTC
We are observing expected portal behavior and continue to monitor.
- resolved Apr 09, 2026, 11:47 AM UTC
This incident has been resolved.
Major April 7, 2026 Singapore Inbound Calling Incident 3h 19m Inbound Calling- Singapore
Started Apr 07, 2026, 06:21 PM UTC· resolved Apr 07, 2026, 09:41 PM UTC
- investigating Apr 07, 2026, 06:21 PM UTC
Bandwidth teams are investigating an incident impacting inbound calling to Singapore based numbers. These calls may fail to complete as expected.
- monitoring Apr 07, 2026, 07:20 PM UTC
Teams are observing expected network performance and are monitoring for stability.
- investigating Apr 07, 2026, 09:09 PM UTC
Teams continue to investigate the incident.
- resolved Apr 07, 2026, 09:41 PM UTC
This incident has been resolved.
Minor April 7, 2026 Bandwidth App Incident - Campaign Assignment Incident 7h 28m Bandwidth App
Started Apr 07, 2026, 01:38 PM UTC· resolved Apr 07, 2026, 09:07 PM UTC
- identified Apr 07, 2026, 01:38 PM UTC
Bandwidth teams have identified an incident where numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App. Teams are working to restore expected settings and messaging behaviors.
- identified Apr 07, 2026, 04:40 PM UTC
Teams continue to work to resolve this incident.
- resolved Apr 07, 2026, 09:07 PM UTC
This incident has been resolved. Impacted telephone numbers have been restored to their campaigns.