Resolved after 16 hours 14 minutes, affecting Ticketing Support and Help Center, on April 8, 2026.
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
Affected components
Update timeline
- investigating Apr 08, 2026, 07:00 PM UTC
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
- identified Apr 08, 2026, 07:29 PM UTC
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
- resolved Apr 09, 2026, 11:14 AM UTC
This incident has been resolved.
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