Resolved after 18 hours 46 minutes, affecting Bandwidth International (fka Voxbone) Portal, on April 8, 2026.
We are observing expected portal behavior and continue to monitor.
Affected components
Bandwidth International (fka Voxbone) Portal
Update timeline
- investigating Apr 08, 2026, 05:00 PM UTC
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
- identified Apr 08, 2026, 06:16 PM UTC
Teams have identified the source of this incident, and are working to restore expected portal behavior.
- monitoring Apr 09, 2026, 11:16 AM UTC
We are observing expected portal behavior and continue to monitor.
- resolved Apr 09, 2026, 11:47 AM UTC
This incident has been resolved.
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