Resolved after 1 hour 46 minutes, affecting Ticketing Support and Help Center, on April 14, 2026.
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
Affected components
Ticketing SupportHelp Center
Update timeline
- investigating Apr 14, 2026, 11:53 AM UTC
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
- monitoring Apr 14, 2026, 01:24 PM UTC
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
- resolved Apr 14, 2026, 01:40 PM UTC
This incident has been resolved.
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