Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 184 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 447 of 592 (75%) |
Incidents, newest first
Minor June 9, 2026 Inbound Calling Incident - Italy 18h 9m Inbound Calling - Italy
Started Jun 09, 2026, 05:30 PM UTC· resolved Jun 10, 2026, 11:40 AM UTC
- investigating Jun 09, 2026, 05:30 PM UTC
Bandwidth teams are investigating an incident impacting some inbound calls to Italy from a particular provider. Teams are working with the impacted service provider to restore expected inbound calling behavior.
- resolved Jun 10, 2026, 11:40 AM UTC
This incident has been resolved.
Major June 8, 2026 Voice Calling Incident - Italy 3h 35m Inbound Calling - Italy, Outbound Calling - Italy
Started Jun 08, 2026, 08:08 AM UTC· resolved Jun 08, 2026, 11:44 AM UTC
- investigating Jun 08, 2026, 08:08 AM UTC
Bandwidth teams are investigating an incident impacting Inbound and Outbound Italy based calls. These calls may fail to complete.
- monitoring Jun 08, 2026, 11:30 AM UTC
Teams are observing expected network behavior and will monitor for stability.
- resolved Jun 08, 2026, 11:44 AM UTC
This incident has been resolved.
Minor June 5, 2026 Port In Order Delays 6h 15m Number Porting
Started Jun 05, 2026, 01:56 PM UTC· resolved Jun 05, 2026, 08:11 PM UTC
- investigating Jun 05, 2026, 01:56 PM UTC
Bandwidth teams have identified an incident impacting port in orders. These orders may be delayed in activation.
- identified Jun 05, 2026, 03:56 PM UTC
Teams continue to work towards a resolution to restore expected port behaviors.
- monitoring Jun 05, 2026, 06:58 PM UTC
Teams are observing expected port in between and will monitor for stability.
- resolved Jun 05, 2026, 11:42 PM UTC
This incident has been resolved.
Critical June 4, 2026 Italy- Inbound and Outbound Call Failures 1h 33m Inbound Calling - Italy, Outbound Calling - Italy
Started Jun 04, 2026, 04:00 PM UTC· resolved Jun 04, 2026, 05:34 PM UTC
- investigating Jun 04, 2026, 04:00 PM UTC
Bandwidth teams are investigating an incident impacting Inbound and Outbound calls in Italy. These calls may fail to complete as expected.
- monitoring Jun 04, 2026, 04:28 PM UTC
Teams are observing expected network behavior and will monitor for stability.
- resolved Jun 04, 2026, 05:34 PM UTC
This incident has been resolved.
Major May 30, 2026 Outbound Calling Incident - Bandwidth Global 1h 18m Bandwidth International (fka Voxbone) Portal
Started May 30, 2026, 10:00 AM UTC· resolved May 30, 2026, 11:19 AM UTC
- investigating May 30, 2026, 10:00 AM UTC
Teams are investigating an incident impacting outbound voice traffic on our legacy Global platform. These calls may fail to connect.
- resolved May 30, 2026, 02:21 PM UTC
This incident has been resolved.
Notice May 28, 2026 Inbound Canadian Calling Incident - Fibernetics –
Started May 28, 2026, 07:08 PM UTC· resolved May 28, 2026, 07:08 PM UTC
- resolved May 28, 2026, 07:39 PM UTC
For a brief period of of time, some inbound calls from the Fibernetics network were not reaching the Bandwidth network. Teams have resolved the incident and are observing expected inbound traffic. We consider this incident resolved.
Minor May 27, 2026 SMS and MMS Messaging Incident - Verizon Wireless 2d 4h SMS Messaging (SMPP), MMS Messaging (MM4)
Started May 27, 2026, 05:55 PM UTC· resolved May 29, 2026, 10:00 PM UTC
- identified May 27, 2026, 05:55 PM UTC
Bandwidth teams have identified an off-network incident impacting outbound SMS and MMS messages towards the Verizon Wireless network. These messages may not deliver as expected.
- identified May 28, 2026, 12:54 AM UTC
Teams remain engaged with the impacted industry vendor to bring about a resolution.
- monitoring May 28, 2026, 11:39 AM UTC
Teams are observing expected messaging delivery. We are monitoring for stability.
- monitoring May 28, 2026, 08:19 PM UTC
We continue to monitor for stability.
- monitoring May 29, 2026, 12:32 PM UTC
We continue to monitor for stability.
- resolved May 29, 2026, 10:00 PM UTC
This incident has been resolved.
Minor May 25, 2026 MMS Incident - AT&T 57m MMS Messaging (MM4)
Started May 25, 2026, 04:46 AM UTC· resolved May 25, 2026, 05:43 AM UTC
- investigating May 25, 2026, 04:46 AM UTC
Bandwidth teams are investigating an incident impacting outbound MMS Messages towards the AT&T network. These messages may not complete as expected. Teams are working to restore expected messaging deliverability.
- resolved May 25, 2026, 05:43 AM UTC
This incident has been resolved.
Notice May 21, 2026 Isolated 10DLC Messaging Incident –
Started May 21, 2026, 11:27 PM UTC· resolved May 21, 2026, 11:27 PM UTC
- resolved May 21, 2026, 11:29 PM UTC
For a brief period of time an isolated event resulted in a small subset of 10DLC Messages to fail to deliver as expected. Traffic has since recovered and we consider this incident resolved.
Notice May 20, 2026 Outbound Calling Incident - Norway –
Started May 20, 2026, 10:59 AM UTC· resolved May 20, 2026, 10:59 AM UTC
- resolved May 20, 2026, 11:01 AM UTC
For a brief period of time, some outbound Norway based calls may have failed to complete as expected. Traffic patterns have normalized and we consider this incident resolved.
Major May 19, 2026 Outbound MMS Messaging Incident 1d 22h MMS Messaging (MM4)
Started May 19, 2026, 09:58 PM UTC· resolved May 21, 2026, 08:34 PM UTC
- identified May 19, 2026, 09:58 PM UTC
Bandwidth teams have identified an off-network industry condition impacting outbound MMS messaging across multiple carriers. These messages may not deliver as expected. The Bandwidth network remains operational.
- identified May 20, 2026, 09:10 PM UTC
The impaired industry vendor continues to work towards a resolution.
- identified May 21, 2026, 12:57 PM UTC
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
- identified May 21, 2026, 07:02 PM UTC
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
- resolved May 21, 2026, 08:34 PM UTC
This incident has been resolved.
Major May 19, 2026 10DLC Provisioning Incident 8h 8m Line Feature Management
Started May 19, 2026, 10:53 AM UTC· resolved May 19, 2026, 07:01 PM UTC
- investigating May 19, 2026, 10:53 AM UTC
Bandwidth teams are investigating an incident impacting 10DLC Provisioning request for new and existing phone numbers. Requests may not complete as expected.
- resolved May 19, 2026, 07:01 PM UTC
Product/Platform Impacted: 10DLC Provisioning Start Time: 2026-05-18 afternoon UTC End Time: 2026-05-19 09:20 AM ET Customer Impact: Yes • Key customers impacted: none • customers with tickets: ○ CALLCURRENT, INC. - MIGHTYCALL [5009641] ○ Mango Voice, LLC (2007444) ○ CD NEWCO, LLC (5008789) ○ YAKCHAT LTD (5009786) ○ Phone.com (5000474) ○ Weave Communications, Inc. (5001811) ○ CampaignSidekick LLC (5007740) ○ Sourceit Technologies, Inc. (5010167) Impact Details: • 10DLC provisioning orders experienced delays ○ Orders were stuck in "processing" status within the Bandwidth App ○ Affected campaign examples include: C32L6SL, CAMPIRX, CEWE82E, CCTRQY8 Current Status: Recovered • Campaign processing resumed at approximately 09:20 AM ET ○ Kierstyn Stroud confirmed all linked tickets are now corrected ○ Engineering confirmed all example campaigns have been successfully provisioned • Root cause investigation points to a downstream provider issue ○ Alexander Wigger identified the delay was likely related to an InfoBip delay issue Next Steps: • Monitoring ○ Continue monitoring for further reports of campaign delays to ensure stability Incident Team: Elizabeth Rankin, Kierstyn Stroud, Alexander Wigger, Victor Condurat
Notice May 19, 2026 South Africa Voice Incident –
Started May 19, 2026, 10:32 AM UTC· resolved May 19, 2026, 10:32 AM UTC
- resolved May 19, 2026, 10:34 AM UTC
For a brief period of time, South Africa voice traffic experienced intermittent inbound and outbound call instability resulting in calls falling to complete as expected. This incident has since resolved and we are observing expected network behavior.
Major May 15, 2026 Messaging Provisioning Incident 1h 12m Line Feature Management
Started May 15, 2026, 06:33 PM UTC· resolved May 15, 2026, 07:46 PM UTC
- investigating May 15, 2026, 06:33 PM UTC
Bandwidth teams are investigating an incident impacting Toll Free and 10DLC provisioning. These requests are unable to fully provision across the ecosystem, and could lead to failed messaging. Teams are actively working to restore expected behaviors and is partnering with the impaired vendor.
- resolved May 15, 2026, 07:46 PM UTC
This incident has been resolved.
Minor May 14, 2026 Alpha Codes - Bandwidth App Incident 4h 5m Bandwidth App
Started May 14, 2026, 04:37 PM UTC· resolved May 14, 2026, 08:42 PM UTC
- identified May 14, 2026, 04:37 PM UTC
Bandwidth Teams have identified an incident in the Bandwidth App impacted customer ability to view and edit Alpha Codes in the portal. Teams are working to restore expected portal behavior. Messaging traffic is not impacted by this incident.
- resolved May 14, 2026, 08:42 PM UTC
This incident has been resolved.
Major May 14, 2026 Messaging API Incident 1h 29m MMS Messaging (MM4), REST APIs - HTTP MMS Messaging, Toll Free MMS - Outbound
Started May 14, 2026, 03:06 AM UTC· resolved May 14, 2026, 04:36 AM UTC
- investigating May 14, 2026, 03:06 AM UTC
Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.
- identified May 14, 2026, 03:17 AM UTC
The source of the incident has been identified and work is underway to restore expected API behavior.
- monitoring May 14, 2026, 03:53 AM UTC
Teams are observing expected API behavior and are monitoring for stability.
- resolved May 14, 2026, 04:36 AM UTC
This incident has been resolved.
Minor May 12, 2026 Outbound Messaging 10DLC Incident 2h 8m SMS Messaging (SMPP), MMS Messaging (MM4), Line Feature Management
Started May 12, 2026, 08:13 PM UTC· resolved May 12, 2026, 10:22 PM UTC
- investigating May 12, 2026, 08:13 PM UTC
Teams are investigating an incident impacting outbound SMS and MMS messaging. Customers may experience increased (4)476 errors on fully provisioned 10DLC numbers.
- monitoring May 12, 2026, 09:47 PM UTC
Teams are observing expected messaging behavior and will monitor for prolonged stability.
- resolved May 12, 2026, 10:22 PM UTC
This incident has been resolved.
Minor May 12, 2026 Voice Calling Incident - DFW 2d 7h Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started May 12, 2026, 02:58 PM UTC· resolved May 14, 2026, 10:23 PM UTC
- investigating May 12, 2026, 02:58 PM UTC
Bandwidth teams are investigating in incident impacting Inbound and Outbound voice calls in our DFW Data Center.
- identified May 12, 2026, 03:21 PM UTC
Teams have identified the source of this incident and are working to restore expected calling behavior. Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.
- identified May 12, 2026, 08:34 PM UTC
Teams have identified the source of this incident and are working to restore expected calling behavior. Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.
- monitoring May 14, 2026, 09:22 PM UTC
Teams are observing expected network behavior and will monitor for stability.
- resolved May 14, 2026, 10:23 PM UTC
This incident has been resolved.
Minor May 11, 2026 Messaging Delays - AT&T 1d 1h SMS Messaging (SMPP), MMS Messaging (MM4), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging
Started May 11, 2026, 12:16 PM UTC· resolved May 12, 2026, 01:35 PM UTC
- investigating May 11, 2026, 12:16 PM UTC
Bandwidth teams are investigating an incident impacting Inbound and Outbound messaging delays to and from AT&T destinations. Teams are working to restore expected delivery with this carrier.
- monitoring May 11, 2026, 02:06 PM UTC
Teams are observing expected message deliverability at this time and will monitor for prolonged stability.
- identified May 11, 2026, 03:02 PM UTC
Teams have identified the source of the delay and are working to restored expected messaging behavior.
- identified May 11, 2026, 06:45 PM UTC
Teams continue to investigate this incident.
- monitoring May 12, 2026, 12:50 AM UTC
Teams are observing expected network performance. We will monitor for stability.
- resolved May 12, 2026, 08:35 PM UTC
This incident has been resolved.
Minor May 8, 2026 Bandwidth App Incident- Manual Campaign Adds 6h 13m Bandwidth App, Line Feature Management
Started May 08, 2026, 03:57 PM UTC· resolved May 08, 2026, 10:10 PM UTC
- investigating May 08, 2026, 03:57 PM UTC
Bandwidth teams are investigating an incident impacting the Bandwidth App, specifically the ability to manually add phone numbers to Campaigns. Currently this action is not completing as expected. Teams are working to restore expected App behavior.
- identified May 08, 2026, 05:03 PM UTC
Teams have identified the source of this incident and are working to restore expected portal behavior.
- monitoring May 08, 2026, 08:02 PM UTC
Teams are observing expected portal behavior and are monitoring for stability.
- resolved May 08, 2026, 10:10 PM UTC
This incident has been resolved.
Minor May 6, 2026 P2P Outbound Messaging Incident - AT&T 13h 52m SMS Messaging (SMPP), MMS Messaging (MM4)
Started May 06, 2026, 11:53 PM UTC· resolved May 07, 2026, 01:45 PM UTC
- investigating May 06, 2026, 11:53 PM UTC
Bandwidth teams are investigating an incident impacting P2P (non-10DLC) outbound messaging traffic towards AT&T destinations. Customers will see an increase in 4730 errors. Teams are working to restore expected messaging behavior.
- investigating May 07, 2026, 12:59 AM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 02:51 AM UTC
We are continuing to investigate this issue.
- monitoring May 07, 2026, 06:12 AM UTC
Teams are observing expected delivery results. We are monitoring for stability.
- monitoring May 07, 2026, 12:56 PM UTC
Teams are observing expected delivery results. We are monitoring for stability.
- resolved May 07, 2026, 03:13 PM UTC
This incident has been resolved.
Notice May 6, 2026 Inbound Messaging Incident - Israel 2h 3m Inbound Calling - Israel, Outbound Calling - Israel
Started May 06, 2026, 03:43 PM UTC· resolved May 06, 2026, 05:47 PM UTC
- investigating May 06, 2026, 03:43 PM UTC
Teams are investigating an incident impacting inbound messages to Israel based numbers. Team are working with the impacted provider.
- resolved May 06, 2026, 05:47 PM UTC
This incident has been resolved.
Major May 6, 2026 Toll Free & Short Code MMS Incident - AT&T 8h 11m Toll Free MMS - Inbound
Started May 06, 2026, 01:07 PM UTC· resolved May 06, 2026, 09:19 PM UTC
- investigating May 06, 2026, 01:07 PM UTC
Bandwidth teams are investigating an incident impacting Toll Free and Short Code MMS from AT&T to Bandwidth destinations.
- identified May 06, 2026, 02:33 PM UTC
Teams have identified the source of this incident and working to restore expected messaging delivery.
- monitoring May 06, 2026, 07:09 PM UTC
Teams are observing expected network behavior and will monitor for stability.
- resolved May 06, 2026, 09:19 PM UTC
This incident has been resolved.
Critical May 6, 2026 Bandwidth App API and Portal Incident 54m Bandwidth App
Started May 06, 2026, 11:00 AM UTC· resolved May 06, 2026, 11:55 AM UTC
- investigating May 06, 2026, 11:00 AM UTC
Bandwidth teams are investigating an incident impacting access to the Bandwidth App and UI. Access attempts may result in timeouts or non-response from the API or UI. Teams are working to restore expected portal behavior.
Notice April 30, 2026 Inbound Calling Incident- Germany, Universal Platform –
Started Apr 30, 2026, 10:00 AM UTC· resolved Apr 30, 2026, 10:00 AM UTC
- resolved Apr 30, 2026, 10:28 AM UTC
During this incident; inbound calls to German based numbers which were ported to the Bandwidth Universal Platform were failing to complete as expected. This incident has recovered and calls are processing as expected. Teams will monitor ensuring stability, however we consider this incident resolved.