Bandwidth incident

Outbound Messaging 10DLC Incident

Resolved after 2 hours 8 minutes, affecting SMS Messaging (SMPP) and MMS Messaging (MM4) and 1 more, on May 12, 2026.

monitoring May 12, 2026, 09:47 PM UTC

Teams are observing expected messaging behavior and will monitor for prolonged stability.

Started
May 12, 2026, 08:13 PM UTC
Resolved
May 12, 2026, 10:22 PM UTC
Duration
2h 8m
Detected by Pingoru
May 12, 2026, 08:13 PM UTC

Affected components

SMS Messaging (SMPP)MMS Messaging (MM4)Line Feature Management

Update timeline

  1. investigating May 12, 2026, 08:13 PM UTC

    Teams are investigating an incident impacting outbound SMS and MMS messaging. Customers may experience increased (4)476 errors on fully provisioned 10DLC numbers.

  2. monitoring May 12, 2026, 09:47 PM UTC

    Teams are observing expected messaging behavior and will monitor for prolonged stability.

  3. resolved May 12, 2026, 10:22 PM UTC

    This incident has been resolved.

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