Resolved after 1 hour 29 minutes, affecting MMS Messaging (MM4) and REST APIs - HTTP MMS Messaging and 1 more, on May 14, 2026.
Teams are observing expected API behavior and are monitoring for stability.
Affected components
Update timeline
- investigating May 14, 2026, 03:06 AM UTC
Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.
- identified May 14, 2026, 03:17 AM UTC
The source of the incident has been identified and work is underway to restore expected API behavior.
- monitoring May 14, 2026, 03:53 AM UTC
Teams are observing expected API behavior and are monitoring for stability.
- resolved May 14, 2026, 04:36 AM UTC
This incident has been resolved.
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