Anytime Fitness Outage History

Started Oct 21, 2026, 05:13 PM UTC· resolved Oct 22, 2026, 04:22 PM UTC

1. investigating Oct 21, 2026, 05:13 PM UTC

   The BDA site is currently unavailable. Our team is engaged with the vendor and actively working to restore access. We apologize for the disruption and will share additional updates as soon as we have more information.

2. resolved Oct 22, 2026, 04:22 PM UTC

   The issue impacting the Vendor Portal has been resolved, and users can access the site as expected. If you continue to experience any issues accessing the Vendor Portal, please submit a support ticket for further assistance.

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Started Oct 08, 2026, 02:10 PM UTC· resolved Oct 08, 2026, 05:20 PM UTC

1. investigating Oct 08, 2026, 02:10 PM UTC

   We are currently investigating an issue affecting email verification in the Anytime Fitness mobile app. Some members may encounter an error when entering their email address and selecting "Send Code to Email," preventing them from completing the verification process. Our teams are actively working to identify the cause and resolve the issue. We will provide additional updates as more information becomes available.

2. monitoring Oct 08, 2026, 04:11 PM UTC

   Our teams have implemented a fix to address the email verification issue in the Anytime Fitness mobile app. Members should no longer encounter errors when selecting "Send Code to Email" and will now receive the intended email verification code to complete the verification process. We will continue monitoring to ensure the fix is working as expected.

3. resolved Oct 08, 2026, 05:20 PM UTC

   Our teams have confirmed that the email verification issue in the Anytime Fitness mobile app has been resolved. Members should no longer encounter errors when selecting "Send Code to Email" and should now receive the intended email verification code to complete the verification process. We have completed monitoring and confirmed that the functionality is working as expected. If members continue to experience issues, please submit a support ticket for further assistance.

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Started Oct 05, 2026, 05:13 PM UTC· resolved Oct 13, 2026, 03:55 PM UTC

1. investigating Oct 05, 2026, 05:13 PM UTC

   ClubWise is currently investigating an issue affecting UK clubs where certain member payments did not receive the expected payment window before a late fee was applied. As a result, some members may have been charged a late fee incorrectly. ClubWise is working to identify all affected members, and correct impacted accounts. We will provide another update as more information becomes available.

2. resolved Oct 13, 2026, 03:55 PM UTC

   The issue affecting certain member payments at UK clubs has now been resolved. ClubWise has completed the necessary corrections for all impacted members, including removing any incorrectly applied late fees and write-off charges. For members who had already made payments, affected clubs have been notified and provided with instructions to process refunds or apply membership freezes to correct the charges for the following month. All corrections were completed ahead of the next payment collection cycle, ensuring members will not be charged an incorrect amount. No further action is required unless your club has been contacted with specific instructions from ClubWise.

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Started Sep 28, 2026, 05:48 PM UTC· resolved Sep 28, 2026, 08:34 PM UTC

1. investigating Sep 28, 2026, 05:48 PM UTC

   We are investigating a sync issue between ABC and our systems that is causing certain agreements to remain in a Pending or New status. Impact: Reactivated members may be delayed in syncing back to Active status in Club Hub. Members who were previously 30 Days Past Due and have resolved their billing issues may be delayed in syncing back to Active status in Club Hub. ABC is currently investigating the issue and manually syncing affected agreements that are currently in a Pending or New status. Members showing as Pending can still create their app account and access the gym. We will provide another update as more information becomes available.

2. resolved Sep 28, 2026, 08:34 PM UTC

   The sync issue between ABC and our systems that caused certain agreements to remain in a Pending or New status has been resolved. ABC has completed the necessary syncing for affected agreements, and member statuses should now update as expected in Club Hub. Members who were impacted, including reactivated members and members who resolved previous billing issues, should now reflect the appropriate Active status.

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Started Sep 08, 2026, 05:54 PM UTC· resolved Sep 11, 2026, 07:01 PM UTC

1. investigating Sep 08, 2026, 05:54 PM UTC

   We are currently investigating an issue affecting some Android users when accessing their AF Access Pass through the AF App. Affected users may experience an endless loading screen or receive an “Unable to load this pass” message when attempting to open their Access Pass. As a workaround, users who have already added their Access Pass to Google Wallet can open Google Wallet directly to access their pass. Our teams are continuing to investigate the issue and will provide another update as more information becomes available.

2. monitoring Sep 09, 2026, 06:34 PM UTC

   Our teams have deployed an app update to address the issue affecting Android users accessing their AF Access Pass through the AF App. Users should update to the latest version of the AF App to receive the update. Access Pass functionality has been restored, and our teams are monitoring the service to confirm continued stability. We will provide a final update once monitoring is complete.

3. resolved Sep 11, 2026, 07:01 PM UTC

   The issue affecting Android users accessing their AF Access Pass through the AF App has been resolved. Users should update to the latest version of the AF App to ensure they receive the update. If you continue to experience an issue, please submit a support ticket.

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Started Sep 03, 2026, 08:54 PM UTC· resolved Sep 16, 2026, 02:14 PM UTC

1. identified Sep 03, 2026, 08:54 PM UTC

   We have identified an issue affecting some term memberships set to auto-renew in Canada. Impact The first billing cycle may not process as expected when a term membership transitions to an open-ended membership. Previously processed payments are not impacted. Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods. We will provide another update as more information becomes available.

2. resolved Sep 16, 2026, 02:14 PM UTC

   ABC has corrected the impacted membership agreements and resolved the issue affecting term memberships in Canada. The affected billing periods have been addressed, and no further action is required at this time.

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Started Aug 31, 2026, 05:45 PM UTC· resolved Sep 02, 2026, 04:37 PM UTC

1. investigating Aug 31, 2026, 05:45 PM UTC

   Microsoft is currently investigating a service degradation affecting Microsoft Exchange Online. Impact: Users may experience intermittent issues with Microsoft 365 email services, including: - Delays when sending or receiving email messages. - Failed email delivery or messages not sending as expected. - Intermittent errors when accessing Exchange Online. - Delays affecting mailbox and email delivery functions. Our teams are monitoring the issue with Microsoft and will provide additional updates as more information becomes available.

2. monitoring Sep 01, 2026, 06:00 PM UTC

   Microsoft has reported continued recovery across impacted Exchange Online services, with core email functionality remaining healthy. Our teams are continuing to monitor the recovery alongside Microsoft while they validate that all remaining impact has been fully addressed. Additional updates will be provided when validation is complete.

3. resolved Sep 02, 2026, 04:37 PM UTC

   The Exchange Online service degradation has been resolved. M365 services have returned to normal operation. If you continue to experience issues, please submit a support ticket.

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Started Aug 28, 2026, 02:08 PM UTC· resolved Aug 31, 2026, 06:35 PM UTC

1. investigating Aug 28, 2026, 02:08 PM UTC

   We are currently investigating an issue with ABC affecting all Canadian clubs that began Wednesday. Daily deposits associated with revenue collected through ClubOS and down payments processed through the ClubHub App have been delayed since that time. Our teams are actively working with ABC to restore normal deposit processing. We will provide another update as more information becomes available.

2. investigating Aug 28, 2026, 03:47 PM UTC

   Update: ABC has advised us of an additional impact related to this issue. A subset of members who were charged on August 24 may have received a duplicate charge. The delayed deposit processing affecting Canadian clubs remains under investigation. Our teams continue to work with ABC and will provide another update as more information becomes available.

3. monitoring Aug 28, 2026, 06:40 PM UTC

   ABC has confirmed that the delayed deposit files from Wednesday and Thursday are now processing and being sent. Affected clubs should see the delayed funds reflected in their accounts by Monday, August 31. Friday’s deposit files are expected to process as usual. We have also received reports from a limited number of clubs of duplicate pending charges associated with iPad down payments processed on Monday, August 24. These transactions are expected to remain pending temporarily and fall off without processing. Monitoring will continue through Monday. Clubs with questions or concerns may contact ABC at [email protected].

4. resolved Aug 31, 2026, 06:35 PM UTC

   ABC has confirmed that deposits are processing as expected. Franchisees may receive multiple deposits as ABC processes the days that were previously delayed. This impact is now resolved. Clubs with any remaining questions or concerns may contact ABC at [email protected]

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Started Aug 19, 2026, 07:43 PM UTC· resolved Aug 20, 2026, 05:41 PM UTC

1. investigating Aug 19, 2026, 07:43 PM UTC

   We are currently investigating an issue affecting pre-sale clubs in Canada where Book a Tour submissions may not create an appointment on the default salesperson’s ClubOS calendar. Our teams are actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available.

2. resolved Aug 20, 2026, 05:41 PM UTC

   The issue affecting pre-sale clubs in Canada where Book a Tour submissions were not creating appointments on the default salesperson’s ClubOS calendar has been resolved. Normal functionality has been restored. If you continue to experience any issues, please submit a support ticket for further assistance.

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Started Aug 10, 2026, 02:46 PM UTC· resolved Aug 10, 2026, 08:52 PM UTC

1. investigating Aug 10, 2026, 02:46 PM UTC

   We are investigating a sporadic issue with Fab 5 Metrics on the AF Dashboard. Users may experience longer than expected load times before receiving an error. We will provide another update once additional information is available.

2. monitoring Aug 10, 2026, 04:20 PM UTC

   Fab 5 Metrics on the AF Dashboard are currently loading as expected. We are continuing to monitor Fab 5 Metrics to confirm stability. We will provide another update once additional information is available.

3. resolved Aug 10, 2026, 08:52 PM UTC

   The issue impacting Fab 5 Metrics on the AF Dashboard has been resolved. Reports are now loading as expected. If you continue to experience any issues, please reach out through our standard support channels.

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Started Jul 31, 2026, 11:14 AM UTC· resolved Jul 31, 2026, 04:12 PM UTC

1. investigating Jul 31, 2026, 11:14 AM UTC

   We are currently investigating reports of system slowness in Membr. Users may experience delays when loading pages or completing actions. We will provide another update as more information becomes available.

2. resolved Jul 31, 2026, 04:12 PM UTC

   The system slowness affecting Membr has been resolved. Users should now be able to load pages and complete actions as expected. Thank you for your patience.

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Started Jul 28, 2026, 06:29 PM UTC· resolved Jul 28, 2026, 11:03 PM UTC

1. investigating Jul 28, 2026, 06:29 PM UTC

   We are currently investigating an issue where users are unable to access anytimefitness.ca. The website may take longer than expected to load before displaying an error. We will provide another update as more information becomes available.

2. monitoring Jul 28, 2026, 07:52 PM UTC

   Access to anytimefitness.ca has been restored, and the website is loading as expected. We are continuing to monitor performance to ensure website access remains stable.

3. resolved Jul 28, 2026, 11:03 PM UTC

   The issue affecting access to anytimefitness.ca has been resolved. The website is accessible and loading as expected. Thank you for your patience and understanding.

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Started Jul 08, 2026, 08:46 PM UTC· resolved Jul 21, 2026, 03:27 PM UTC

1. investigating Jul 08, 2026, 08:46 PM UTC

   We are investigating a sporadic issue impacting some completed online signups. In certain cases, a member may complete the online signup process, receive their agreement, and have payment processed successfully; however, the corresponding member record may not appear in Club Hub as either a prospect or member. Our team is actively reviewing the issue to identify the cause and determine the appropriate resolution path. We will provide another update as additional information becomes available.

2. resolved Jul 21, 2026, 03:27 PM UTC

   A fix has been applied for the issue affecting completed Online Signups. All previously impacted membership records have been corrected, and new records are now appearing normally in Club Hub and ABC. If you experience any issues with Online Signups, please reach out through our standard support channels.

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Started Jun 30, 2026, 10:00 PM UTC· resolved Jul 02, 2026, 07:25 PM UTC

1. identified Jun 30, 2026, 10:00 PM UTC

   A hotfix has been deployed to address an issue affecting consent preferences for new member Online Signups. New member signups completed after the deployment of the hotfix should now have the expected email and SMS consent preferences applied. Members who signed up prior to the deployment may still have incorrect consent preferences, which may have prevented them from receiving email and SMS communications. Our team is continuing to monitor the fix and review any previously affected member records. We will provide another update as more information becomes available.

2. identified Jul 01, 2026, 07:54 PM UTC

   Our team has identified the affected member records and is beginning the process of updating those users’ email and SMS consent preferences in our internal systems and Club OS. We will provide another update as remediation progresses.

3. monitoring Jul 02, 2026, 01:45 PM UTC

   All affected member records have been updated in our internal systems and Club OS with the expected email and SMS consent preferences. We are continuing to monitor the fix to ensure consent preferences have been applied as expected.

4. resolved Jul 02, 2026, 07:25 PM UTC

   We have completed our review and confirmed the affected member records were updated as expected. The issue has been resolved. If users continue to experience issues receiving email or SMS communications, please reach out through our standard channels.

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Started Jun 30, 2026, 04:18 PM UTC· resolved Jul 13, 2026, 03:44 PM UTC

1. investigating Jun 30, 2026, 04:18 PM UTC

   We are investigating an issue affecting AF App reporting in Power BI. We are currently seeing lower-than-expected Daily and Monthly Active Users metrics across multiple countries. Our team is working to identify and resolve the issue and will provide another update when more information is available.

2. identified Jul 01, 2026, 07:33 PM UTC

   We have identified the issue affecting AF App reporting in Power BI and are working on a fix. Daily and Monthly Active Users metrics may appear lower than expected across multiple countries. We expect the impacted metrics to refresh next week and will provide another update once more information is available.

3. resolved Jul 13, 2026, 03:44 PM UTC

   The issue impacting AF App reporting in Power BI is now resolved. Daily and Monthly Active Users metrics have refreshed and are now displaying correctly across affected countries. If you continue to experience any lingering issues, please reach out through standard support channels.

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Started Jun 09, 2026, 02:07 PM UTC· resolved Jun 09, 2026, 07:31 PM UTC

1. investigating Jun 09, 2026, 02:07 PM UTC

   We are investigating issues where Club Hub iOS notifications and activity updates do not display or are significantly delayed. Our team is actively reviewing the issue and working to identify the cause. We will share another update once we have more information.

2. monitoring Jun 09, 2026, 04:28 PM UTC

   Club Hub iOS notifications and activity updates are now displaying as expected. Our teams are continuing to monitor performance to ensure continued stability. If you continue to experience any issues, please reach out through our standard support channels.

3. resolved Jun 09, 2026, 07:31 PM UTC

   Club Hub iOS notifications and activity updates are displaying as expected. Our teams have completed monitoring and confirmed continued stability. If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started Jun 01, 2026, 03:38 PM UTC· resolved Jun 02, 2026, 07:56 PM UTC

1. investigating Jun 01, 2026, 03:38 PM UTC

   We are currently investigating a sporadic issue affecting the signup experience after billing information is submitted. After billing information is entered, the page may continue loading instead of advancing to the confirmation page. Signups are still being processed successfully. We are working to correct the page behavior and will provide updates as more information becomes available.

2. monitoring Jun 01, 2026, 07:38 PM UTC

   We have identified and corrected the page behavior affecting some Online Signup experiences after billing information is submitted. Users are now able to proceed to the confirmation page after submitting billing information, and signups continue to be processed successfully. We are monitoring the signup experience to confirm it remains stable and will provide another update once monitoring is complete.

3. resolved Jun 02, 2026, 07:56 PM UTC

   We have completed monitoring of the Online Signup experience and confirmed that the issue affecting page progression after billing information is submitted has been resolved. Users are able to proceed to the confirmation page after submitting billing information, and signups are processing successfully. No further impact has been observed. If you experience any additional issues, please use your standard support channels for assistance.

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Started May 29, 2026, 01:01 PM UTC· resolved Jun 09, 2026, 04:09 PM UTC

1. investigating May 29, 2026, 01:01 PM UTC

   Microsoft is experiencing degraded service with west coast data center which is impacting the following - Embedded reporting in dashboards - Converting prospects to members - Adding passes to wallets - Sporadic door functionality We will provide another update as more information becomes available.

2. identified May 29, 2026, 03:58 PM UTC

   We have identified additional systems and services impacted by the current Microsoft degraded service issue. Our Data team has confirmed impacts to systems and services that receive data from us, including: - Medallia surveys, including Leads, Orgs, Trials and Members, and Nutrition - Click to Cancel - Marketing reports - Coaching reporting - AF Global Reporting - PowerStats Reporting - Some PBR reporting The following areas are also at risk: - DigitalKey - Fab5 domestic - Other monthly reporting We will provide another update as more information becomes available.

3. identified May 29, 2026, 07:28 PM UTC

   We are seeing recovery across several Anytime Fitness services following the Microsoft degraded service issue. Services showing recovery include: - Access Pass - Club Hub iOS prospect/member list loading - Converting prospects to members We are continuing to monitor related member and club workflows as recovery progresses. Reporting and data-related services remain impacted. Recovery for reporting is expected to continue through the weekend. We will provide another update as more information becomes available.

4. identified Jun 02, 2026, 09:27 PM UTC

   Most Anytime Fitness services have recovered following the Microsoft degraded service issue. The remaining known impact is with reporting. Some reports can now be rendered, but impacted reports continue to reflect data only through 5/27. Fab 5 reporting refreshes monthly and is not expected to impact the scheduled 10th-of-the-month refresh. AF Access Pass Billing is expected to refresh tonight as part of its normal 3rd-of-the-month refresh cycle, with updated reporting available tomorrow. AF App Metrics and Coach Engagement reporting are expected to resume their standard reporting cadence on Thursday, 6/4. Until then, those reports will continue to reflect data through 5/27. We will continue to monitor refresh progress and provide another update if timelines change.

5. identified Jun 03, 2026, 09:03 PM UTC

   We are experiencing an issue affecting embedded Power BI reporting. Users may experience issues with visuals rendering for: -AF App Metrics -Coach Engagement -Access Pass Billing Refresh timing has not changed from our previous update: -AF App Metrics and Coach Engagement are expected to resume their standard reporting cadence on Thursday, 6/4. -Fab 5 follows a monthly refresh cadence and is not expected to impact the scheduled 10th-of-the-month refresh. We will provide another update if the timeline changes or more information becomes available

6. monitoring Jun 04, 2026, 07:03 PM UTC

   We are seeing continued recovery across embedded Power BI reporting. Current reporting status: - Visual rendering issues have been resolved. - Coach Engagement has refreshed and is back to its normal reporting state. - AF App Metrics is still impacted. Upstream data processes are expected to be completed by Monday, 6/8, with the standard reporting cadence resuming Tuesday, 6/9. Until then, the report will continue to reflect data through 5/27. - Fab 5 refreshes monthly and is scheduled to refresh on the 15th. The previously shared 10th-of-the-month timing applies to the domestic reporting schedule. We will provide another update as more information becomes available.

7. resolved Jun 09, 2026, 04:09 PM UTC

   The issue impacting embedded Power BI reporting has been resolved, and reporting is now working as intended. Current reporting status: -Visual rendering issues remain resolved. -Coach Engagement is refreshed and operating normally. -AF App Metrics has resumed its standard reporting cadence. -Fab 5 is following its normal monthly refresh schedule. If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started May 25, 2026, 02:39 PM UTC· resolved May 25, 2026, 04:57 PM UTC

1. investigating May 25, 2026, 02:39 PM UTC

   We are currently investigating an issue affecting Club Hub and the door system. Club Hub may take longer than expected to load and may show error messages. Members may also experience difficulty accessing the gym and may need to scan multiple times before entry is granted. Our team is actively reviewing the issue and working to identify the cause. We will provide another update as soon as more information is available.

2. monitoring May 25, 2026, 03:36 PM UTC

   We have identified the root cause of the issue affecting Club Hub and the door system and are seeing signs of recovery. Club Hub load times and door access functionality are improving. Some members may still experience delays or need to scan more than once while the system continues to recover. We are monitoring the system closely and will provide another update once the issue is fully resolved.

3. resolved May 25, 2026, 04:57 PM UTC

   The issue affecting Club Hub and the door system has been resolved. Club Hub is loading as expected, and members should be able to access the gym without needing to scan multiple times. Thank you for your patience while we resolved this issue.

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Started May 25, 2026, 10:28 AM UTC· resolved May 25, 2026, 12:46 PM UTC

1. investigating May 25, 2026, 10:28 AM UTC

   We are currently aware of an issue impacting Membr, and the service is unavailable at this time. Our partner, Xplor, is actively investigating the issue. We are monitoring the situation closely and will provide an update on this page as soon as more information becomes available. We apologize for the inconvenience.

2. monitoring May 25, 2026, 11:41 AM UTC

   The core issue impacting Membr has been resolved, and the system is now recovering. Membr should be available at this time; however, users may experience slower-than-normal performance while services fully stabilize. We are continuing to monitor recovery and will provide another update once performance has returned to normal.

3. resolved May 25, 2026, 12:46 PM UTC

   The incident impacting Membr has now been resolved. Membr is available and operating as expected. Thank you for your patience while our partner, Xplor, worked to restore service. We apologize for any inconvenience caused.

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Started May 22, 2026, 04:08 PM UTC· resolved May 22, 2026, 10:27 PM UTC

1. investigating May 22, 2026, 04:08 PM UTC

   We are investigating an issue affecting some members in Japan who are unable to submit inquiries through the AF App support form. We will provide updates as more information becomes available.

2. monitoring May 22, 2026, 06:50 PM UTC

   A fix has been implemented, and we are monitoring the results. AF App support from submissions appear to have resumed normal functionality. If you continue to experience any lingering issues, please reach out through our standard support channels

3. resolved May 22, 2026, 10:27 PM UTC

   AF App support form submissions have resumed normal functionality. A fix has been implemented, and we have confirmed the issue is resolved. If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started May 18, 2026, 03:26 PM UTC· resolved May 19, 2026, 06:22 PM UTC

1. investigating May 18, 2026, 03:26 PM UTC

   Microsoft is currently experiencing transient issues with the Power BI Service. This may impact access to reports and overall service availability. Microsoft is actively investigating the issue. You can monitor the latest updates through Microsoft’s Fabric Support page here: https://support.fabric.microsoft.com/support/ We will provide another update as more information becomes available.

2. resolved May 19, 2026, 06:22 PM UTC

   Microsoft has resolved the earlier Power BI Service issue. Service availability has returned to normal, and reports should now be accessible without disruption. You can continue to monitor service status here: https://support.fabric.microsoft.com/support/ If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started May 18, 2026, 02:18 PM UTC· resolved May 18, 2026, 06:25 PM UTC

1. investigating May 18, 2026, 02:18 PM UTC

   We are investigating an issue with the Brand Marketing Center that is preventing users from accessing it through the Dashboard. Our team is working with our vendor partner to restore access. We will provide an update as soon as we have more information.

2. resolved May 18, 2026, 06:25 PM UTC

   The issue regarding Brand Marketing Center has been fully resolved, and users should now be able to access it normally. If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started May 14, 2026, 04:20 PM UTC· resolved Jun 01, 2026, 07:40 PM UTC

1. investigating May 14, 2026, 04:20 PM UTC

   We are investigating an intermittent issue where Club Enhancement Fees may not be applied to Member Agreements created through Online Signups in Canada. We will provide updates as more information becomes available.

2. resolved Jun 01, 2026, 07:40 PM UTC

   The issue where Club Enhancement Fees may not have been applied to some Member Agreements created through Online Signups has been resolved. On May 28, impacted locations were provided with the list of affected members and instructions for next steps. Thank you for your patience as we handled this issue.

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Started May 07, 2026, 10:38 PM UTC· resolved May 08, 2026, 12:35 AM UTC

1. investigating May 07, 2026, 10:38 PM UTC

   We are currently investigating an issue that is impacting online signup checkout for some Anytime Fitness clubs in the United States and Canada. Some prospective members may see an error when attempting to complete their online signup. Our team is actively working on a resolution. We will provide an update as more information becomes available.

2. investigating May 08, 2026, 12:34 AM UTC

   The issue impacting online signup checkout for some Anytime Fitness clubs in the United States and Canada has been resolved. Thank you for your patience while our team worked to resolve this issue.

3. resolved May 08, 2026, 12:35 AM UTC

   The issue impacting online signup checkout for some Anytime Fitness clubs in the United States and Canada has been resolved. Thank you for your patience while our team worked to resolve this issue.

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