Anytime Fitness incident
Global - AF Mobile App - Email Verification Error
Resolved after 3 hours 10 minutes, affecting AF App (New), on October 8, 2026.
Our teams have confirmed that the email verification issue in the Anytime Fitness mobile app has been resolved. Members should no longer encounter errors when selecting "Send Code to Email" and should now receive the intended email verification code to complete the verification process. We have completed monitoring and confirmed that the functionality is working as expected. If members continue to experience issues, please submit a support ticket for further assistance.
Affected components
Update timeline
- investigating Oct 08, 2026, 02:10 PM UTC
We are currently investigating an issue affecting email verification in the Anytime Fitness mobile app. Some members may encounter an error when entering their email address and selecting "Send Code to Email," preventing them from completing the verification process. Our teams are actively working to identify the cause and resolve the issue. We will provide additional updates as more information becomes available.
- monitoring Oct 08, 2026, 04:11 PM UTC
Our teams have implemented a fix to address the email verification issue in the Anytime Fitness mobile app. Members should no longer encounter errors when selecting "Send Code to Email" and will now receive the intended email verification code to complete the verification process. We will continue monitoring to ensure the fix is working as expected.
- resolved Oct 08, 2026, 05:20 PM UTC
Our teams have confirmed that the email verification issue in the Anytime Fitness mobile app has been resolved. Members should no longer encounter errors when selecting "Send Code to Email" and should now receive the intended email verification code to complete the verification process. We have completed monitoring and confirmed that the functionality is working as expected. If members continue to experience issues, please submit a support ticket for further assistance.
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