Resolved after 2 hours 18 minutes, affecting Club Hub and Door Service, on May 25, 2026.
The issue affecting Club Hub and the door system has been resolved. Club Hub is loading as expected, and members should be able to access the gym without needing to scan multiple times. Thank you for your patience while we resolved this issue.
Affected components
Update timeline
- investigating May 25, 2026, 02:39 PM UTC
We are currently investigating an issue affecting Club Hub and the door system. Club Hub may take longer than expected to load and may show error messages. Members may also experience difficulty accessing the gym and may need to scan multiple times before entry is granted. Our team is actively reviewing the issue and working to identify the cause. We will provide another update as soon as more information is available.
- monitoring May 25, 2026, 03:36 PM UTC
We have identified the root cause of the issue affecting Club Hub and the door system and are seeing signs of recovery. Club Hub load times and door access functionality are improving. Some members may still experience delays or need to scan more than once while the system continues to recover. We are monitoring the system closely and will provide another update once the issue is fully resolved.
- resolved May 25, 2026, 04:57 PM UTC
The issue affecting Club Hub and the door system has been resolved. Club Hub is loading as expected, and members should be able to access the gym without needing to scan multiple times. Thank you for your patience while we resolved this issue.
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