Microsoft Azure Service Degradation

Update timeline

1. investigating May 29, 2026, 01:01 PM UTC

   Microsoft is experiencing degraded service with west coast data center which is impacting the following - Embedded reporting in dashboards - Converting prospects to members - Adding passes to wallets - Sporadic door functionality We will provide another update as more information becomes available.

2. identified May 29, 2026, 03:58 PM UTC

   We have identified additional systems and services impacted by the current Microsoft degraded service issue. Our Data team has confirmed impacts to systems and services that receive data from us, including: - Medallia surveys, including Leads, Orgs, Trials and Members, and Nutrition - Click to Cancel - Marketing reports - Coaching reporting - AF Global Reporting - PowerStats Reporting - Some PBR reporting The following areas are also at risk: - DigitalKey - Fab5 domestic - Other monthly reporting We will provide another update as more information becomes available.

3. identified May 29, 2026, 07:28 PM UTC

   We are seeing recovery across several Anytime Fitness services following the Microsoft degraded service issue. Services showing recovery include: - Access Pass - Club Hub iOS prospect/member list loading - Converting prospects to members We are continuing to monitor related member and club workflows as recovery progresses. Reporting and data-related services remain impacted. Recovery for reporting is expected to continue through the weekend. We will provide another update as more information becomes available.

4. identified Jun 02, 2026, 09:27 PM UTC

   Most Anytime Fitness services have recovered following the Microsoft degraded service issue. The remaining known impact is with reporting. Some reports can now be rendered, but impacted reports continue to reflect data only through 5/27. Fab 5 reporting refreshes monthly and is not expected to impact the scheduled 10th-of-the-month refresh. AF Access Pass Billing is expected to refresh tonight as part of its normal 3rd-of-the-month refresh cycle, with updated reporting available tomorrow. AF App Metrics and Coach Engagement reporting are expected to resume their standard reporting cadence on Thursday, 6/4. Until then, those reports will continue to reflect data through 5/27. We will continue to monitor refresh progress and provide another update if timelines change.

5. identified Jun 03, 2026, 09:03 PM UTC

   We are experiencing an issue affecting embedded Power BI reporting. Users may experience issues with visuals rendering for: -AF App Metrics -Coach Engagement -Access Pass Billing Refresh timing has not changed from our previous update: -AF App Metrics and Coach Engagement are expected to resume their standard reporting cadence on Thursday, 6/4. -Fab 5 follows a monthly refresh cadence and is not expected to impact the scheduled 10th-of-the-month refresh. We will provide another update if the timeline changes or more information becomes available

6. monitoring Jun 04, 2026, 07:03 PM UTC

   We are seeing continued recovery across embedded Power BI reporting. Current reporting status: - Visual rendering issues have been resolved. - Coach Engagement has refreshed and is back to its normal reporting state. - AF App Metrics is still impacted. Upstream data processes are expected to be completed by Monday, 6/8, with the standard reporting cadence resuming Tuesday, 6/9. Until then, the report will continue to reflect data through 5/27. - Fab 5 refreshes monthly and is scheduled to refresh on the 15th. The previously shared 10th-of-the-month timing applies to the domestic reporting schedule. We will provide another update as more information becomes available.

7. resolved Jun 09, 2026, 04:09 PM UTC

   The issue impacting embedded Power BI reporting has been resolved, and reporting is now working as intended. Current reporting status: -Visual rendering issues remain resolved. -Coach Engagement is refreshed and operating normally. -AF App Metrics has resumed its standard reporting cadence. -Fab 5 is following its normal monthly refresh schedule. If you continue to experience any lingering issues, please reach out through our standard support channels.